Mercure Letchworth Hall Hotel

Exceptional

Liked: Our room was newly refurbished, large and very comfortable. The food was good, the building is beautiful and we had a swim in the Fitness place next door. It we will come a lot more as it’s accessible and one of the best rooms we have ever stayed in.

Very comfortable

Liked: The new rooms are lovely, the beds are very comfortable. The best improvement is the food, both the breakfast and evening meals are unrecognisable compared to the previous ownership.
Disliked: The coffee machine is poor and the extractor fans in bathroom runs for a long time and is very loud.

Had great hopes but staff...

Liked: We were only on the ground floor which was beautiful-apparently just refurbished. The room was so comfy. Bed was so high I couldn’t get up onto itEverything was new and of the highest quality
Disliked: Apart from a lovely reception lady called Lia the rest of the staff were “indifferent” The hotel was very quiet so god knows how they’ll get on when it’s busy. Bar staff and waitresses were more keen to chat amongst themselves than interact with guests. We were trying to have a meal in the bar and at least 5 occasions empty bottles were getting thrown into a bin creating an almighty back. There was no need for that. People were shaking their head. Food was ok but dinner definitely was overpriced. The Fox at Willian is amazing and only a few minutes away so if we stay there again we will eat there. Prices are on a par and much better choices. When we left we could see staff chatting in a room behind reception and the hotel would benefit from a visible manager. We travel around a lot and never have felt more irrelevant. Shame as the hotel itself is beautiful and is a great asset to the area.

Friendly staff, very helpful and...

Liked: Clean & well looked after.
Disliked: Food was very expensive.

Good

Superb

Liked: Newly renovated, nice bar and restaurant with good offers of food and drink.
Disliked: All staff very forthcoming, some still new and in process of training.

Nice place

Liked: Lovely hotel and friendly staff.
Disliked: Unfortunately, we did not know that the hotel was hosting prom. This was an issue as it was very noisy outside and we needed to keep the windows open as it was very hot.

Exceptional

Overall a short but enjoyable...

Liked: I booked for a fairly large party of family members. The rooms have been beautifully redecorated and everyone commented on just how comfortable the beds were.
Disliked: There were problems with 2 televisions - one not even connected to the electricity supply. Smoked bacon for breakfast - just keep it standard.