Great stay but it's the...

Liked: The staff made my stay, from when I got thereThe reception staff fabulous, so to was the bar staff along with the restaurant, all really attentive and friendly. A really enjoyable stay
Disliked: Really not sure what to say on this subject

good facilities, comfortable, friendly staff....

Liked: staff were friendly, comfortable bed, tea/coffee facilities in room. good choice for breakfast. free parking definitely a bonus. we didn?t stay long enough to try the pool but will do if we return.
Disliked: it was mostly quiet but in the morning we could hear a few alarms going off and some talking at night so the walls a bit thin!

It was a nice break...

Liked: Staff all very pleasant and helpful, the breakfast was excellent and we enjoyed the swim.
Disliked: There was a wedding on during our visit, which caused slow service at the bar on early Saturday pm just before they went to dine. 1 member of staff was trying to serve all customers and wasnt coping. Nearly 20 minutes to get served and some of the guests were getting a bit uppity about it! This made us decide to dine elsewhere in the eveningThe guy behind the bard was doing his best, and all credit to him.Some of the hotel looked a bit shabby and maybe needs an update

Good

Liked: Room was ver good breakfast good, plenty of parking.
Disliked: Hotel was very noisy due to wedding, this continue into early hours not good for other hotel guest not be able to sleep

Very good

Relaxing, comfortable, everything we could...

Liked: Lovely and clean. Big rooms.Comfy beds.excellent meal in the restaurant.the staff are amazing, so friendly and helpful. leisure suite is awesome.

satisfactory

Liked: location friendly and helpful staff spacious room health club
Disliked: no usb port in room / no socket near desk no plug sockets by beds in both rooms kettle had to be plugged in on floor as lead too short to reach socket

Good

Pleasant

Liked: The staff were superb and so friendly and helpful. Thank you. You made a not great experience (see below) better than the bad bits. A really friendly welcome and interest in my excited little boy was wonderful. The breakfast was lovely and lots to choose from and again engaging staff. The fact that it had a swimming pool and that it was near to my family who live in Cottingham was the reason for booking and that was great. .
Disliked: Unfortunately the first room we were given was next to one with an adjoining door and through which we could hear the noisy and inconsiderate guests. Drunk and leary and smoking! I had to complain several times to reception and ended up asking nicely to the guest them selves to stop and who were apologetic but didn't stop The staff were great but we had to move rooms at midnight as the receptionist said he didn't know what else he could do as the man had been down to tell him I'd complained and that he was sorry? I guess if he was drunk or threatening the staff are better to nott tackle the issue at nighttime but... It was really bad after driving from Wales (7hrs) and being very tired and with a ten yr old who was scared and upset that we had to move. The new room was quiet and smoke free but the bed wasn't as big and neither was the bath so I didn't sleep well at all, probably from the stressful previous room. On our second night I didn't get the nice relaxing bath I had planned and which I love in hotels. We were given a couple of free drinks stamps to use as a sorry, but really I think the other guests should have been penalised and maybe they were charged for smoking but we had the upheaval. I was going to ask for a partial refund but my son didn't want me to upset anyone!The pool was freezing so not that enjoyable and we stayed on a Saturday to Monday and there were swimming lessons on which took up half the pool.and meant not much space to relax or have a nice paddle about for my son as guests or gym users were swimming up and down the rest of it . And sadly it was a tad tired looking. The changing rooms and especially the showers weren't very good at all and are in need of modernization and deep clean and fix. Black mold on the temporary or covering wall at one end of the pool was not nice to see.