Mercure Hotel Plaza Essen

Read the caption.

Liked: The candy in the lobby, and the kind breakfast staff!
Disliked: It all started when I kindly asked in April to get a room close to my friends. They were rude and not service minded at all. I also overheard that all the people that checked in got free breakfast when u became a member but i couldn’t get that either. Then I asked for a late checkout and they also confirmed that. When I double checked in the lobby when we checked in they also confirmed that. But the last day at the checkout a very unpolite lady in the lobby called and woke me up almost 3 hours earlier then the time that they confirmed to me, and explained for me that no one had confirmed that to me and no one talked to her and no one can confirm that and no one had done that to me. Even with proof and messages since beginning of April.. I couldn’t get any compensation for anything even after I showed her my conversation with the hotel. She didn’t even look at it… This was 14 of July, and the conversation was from the 7 of April.During my 4 days stay my door got opened 5 times even if I had a “don’t disturb” sign. Same there the receptionist didn’t listen or mind at all. So if it wasn’t because of the kind staff at the breakfast I should’ve hated my stay.I’ve tried to reach the manager but no reply on email or booking site. If u meet these people I recommend to look for another hotel.Kindly Andreas

Disappointing

Disappointing

Liked: Good central position
Disliked: The room was very average with no complimentary water or minibar – quite uncomfortable considering it was 40°C outside. Breakfast was very basic, and the overall service was underwhelming, with no warm greeting or engagement from the staff. Unfortunately, it did not meet expectations and certainly wasn’t worth the money.

Very good

Good but could be much...

Liked: Had breakfast one morning-choice was very good but dining room was soulless Staff overall were excellent, friendly and helpful and to be honest they were the saving grace of the hotel Liked the availability of sweets etc at reception Rooms are a lovely size and bathrooms have tubs
Disliked: Very disappointed that the exercise facility was not available ; bar doesn't open til 6pm daily !! Paid for " upgrade" room overlooking inner court so it was quiet but included in the upgrade was a mini bar !! Disappointing as the fridge was empty and we had to ask at reception every time we wanted a bottle of water, beer etc. To be honest the hotel advertises gym facilities, bar etc but what's provided is far below the expected standard

Exceptional

Perfect.

Liked: Ontbijt.
Disliked: Alles was perfect.

Superb

Liked: Good breakfast on a beautiful terrass and very friendly staff

Very good