Exceptional

Liked: Yes definitely

Poor

Liked: Nothing
Disliked: Rooms dirty, bathrooms very dated, coffee cups dirty, poorly organised breakfast service staff did not seem to cope with it.

Exceptional

Exceptional

Average

Liked: We were in a junior suite which provided plenty of space and was comfortable and quiet. Breakfast is self service and was quite good. There is ample parking
Disliked: Not well sign posted and surprisingly difficult to find. There were two sinks in our bathroom, which was fortunate as one of them was blocked. No soap provided by the wash basin. There was a very long wait for dinner in the evening and the food was pretty average.

Good

If I needed to be...

Liked: Size of the room was good. Decor was lovely, but I love horses and horse racing. Staff were very friendly and helpful.
Disliked: Bed was harder than we are used to. Bath needed replacing as it was chipped and scratched. Economy savings such as tea bag choice and toilet paper made you feel undervalued as a guest.

Exceptional

Damp & smelly !

Liked: Garden area
Disliked: Obviously there had been a severe leak with water damage m. Buckets on stairs - fire doors open and a stench of sewer and damp ! We got relocated - room with no cups and a coffee and tea dispenser which I wouldn’t touch !