Mercure Exeter Southgate

Exceptional

Fantastic place to stay in...

Liked: We were offered to upgrade our room from a standard double to a premier double for a very reasonable price. Our room was fantastic. There were lots of drinks, coffee, and tea that were in the room waiting for us. It is a very short walk to the center of the old town and the cathedral, and the Ship Inn, a pub dating to the 1500s where the meals are fantastic.
Disliked: Nothing

Very good

Disliked: Problems with aircon

Very good

Superb

Liked: The decor, friendly staff, lovely shower. Lifts. Restaurants and outside area everything
Disliked: The cleanliness. We had stains on the sofa. Dirt on the bed.

Perfect

Liked: Beautiful hotel right in the heart of the city. Great facilities - we’ll be going back!
Disliked: N/A

Comfortable room

Liked: The hotel is ideally situated near the Quays. Only a few minutes on foot to get there. Bathrooms are excellent and the bed very comfortable, indeed.
Disliked: Could've had more instant coffee available..2 tubes do not go far!

Excellent location with great parking....

Liked: Excellent location for central Exeter with good parking. Rooms had everything you needed. Lovely modern bathroom with roomy shower. Breakfast bar had a decent variety of options with gluten free options available. Staff were exceptionally helpful at reception.
Disliked: Air con wasn’t working and the room was very noisy at night. Lots of slamming doors in the middle of every night and corridor noise of people coming in late without any regard for those sleeping. A sign reminding guests to be considerate would be wonderful. The bed was not the most comfortable. My sleep wasn’t good as result during my stay. The breakfast bar could have been restocked faster - it was low on supplies most days - food, beverages and crockery/ cutlery. It felt like staff were just letting it run low especially in the last 1hr/ 30 mins of breakfast. I folded up the sofa bed in my room and it looked like it has not been vacuumed underneath it for a long time - there were peanuts.

Very enjoyable.

Liked: Its position, it’s a very short walk to the shops, bars and restaurants. The staff are lovely and the rooms are comfortable. They do a cracking breakfast too.
Disliked: I really can’t find any negatives.