Mercure Exeter Southgate

The staff are very good,...

Liked: Perfect location for my work needs. Parking great. Reception staff - Paige - upon arrival very good. Reception area looks very nice and grand - shame rooms aren’t the same.
Disliked: Room very tired - stayed here a few months ago and didn’t notice it was so dated and tired. Carpets threadbare in the room in places and faded in areas and paint very scuffed, marked and chipped. Did not eat here so can not comment. Over priced and definitely not 4 star.

great

Liked: we were very impressed with the warm welcome from the staff member by the name of Page ,she helped us on arrival.
Disliked: Having worked in hotel maintenance ,i think our room could do with a lick of paint,and the outside areas could do with a tidy.

Passable

Very good

Very good

Liked: Page at reception was very helpful

Very good

Liked: The bed was very comfy.The lady on the leisure desk was very kind and helpfull
Disliked: The reception staff were very casual and uninformative.No still water or shower cap in the room.No one to greet welcome you in the restaurant for breakfast.Had to wait ages for bacon and No apology

Amazing

Liked: We came for our honeymoon. The reception staff were absolutely fantastic , Extremely kind , accommodating and made our stay so special and memorable . They went out of their way to make it amazing for us and we will forever be thankful for their kindness .
Disliked: Nothing it was perfect

Excellent experience!

Liked: Very pleasant environment and the staff were so caring and helpful ..I really can’t praise the way I was looked after enough! Just lovely.

Good

Liked: Location