Very good

Good

Liked: The facilities were excellent, with a lovely warm pool. Staff were helpful, and the bar was excellent value for money.
Disliked: The window in my roof had dropped slightly at the top causing a cold draft in the room, until my brother was able to give it a good wack and raise the window and lock it in place.

Very good

Liked: Location and clean.
Disliked: No biscuits in room with tea/coffee maker. No bottled water in rooms.

Great hotel, superb location

Liked: Lovely hotel with comfortable rooms of a good size. Brilliant location and very dog friendly. Food at breakfast was delicious and there were a good range of drinks at the bar.
Disliked: Some staff at breakfast were grumpy and not hugely helpful. It had obviously been busy so a few things had run out, when asking for things like milk and ketchup some of the younger staff came across like you were just a bit of an inconvenience. A real shame because the majority of staff were friendly and helpful.

Pleasant

Liked: The pool and location
Disliked: Breakfast is poor for the cost. Tinned fruit and a semi cold buffet not restocked quick enough. Parking tried to charge £12 for parking there when no mention of that when booking - it used to be free. Didn?t get a privilege room as booked. No-one said anything. When I queried later were given a welcome drink voucher. Bar prices - order 2 single gin and tonics. We were not allowed to use the above voucher on the spirits so they knocked of the tonics - it was still £11 for 2 single neat gins.

Very good

Ok but not terrific

Liked: Reception staff very efficient and helpful
Disliked: I can upstanding cutting back to reduce waste but would have liked a flannel and shower cap and body lotion. Breakfast food was good but condiments were seriously lacking - sauce and jam not replenished, asked for marmalade but told the jar had disappeared but not offered to go get marmalade in another jar or dish!

Exceptional

Not terrible but also not...

Liked: The pool was lovely and the bed was very comfy. Also so close to town.
Disliked: I booked a room with a bath but there wasn?t one. Breakfast was very organised, every table piled with dirty dish and a Q waiting for clean plates. It was also to warm in there.