Superb

Liked: The room was great, staff very friendly and breakfast was good

Superb

Liked: Central location - friendly and helpful staff - bar/restaurant very good
Disliked: Building work started too early for a weekend lie in

Good location and lovely staff...

Liked: Location was very good. The bar and restaurant were excellent.
Disliked: We were a bit disappointed with the room. It was very tired and we requested to change. The new room had been refurbished and was much better, however, it was very noisy with reconstruction going on in other rooms . Not as good as previous years.

Very good

Very good

Superb

Liked: Staff were very nice and very helpful with checkin in and in the restaurant and bar.Special Mention to Emma who was on point when we went for drinks or food in the hotel, never had to wait she was just superb
Disliked: Out particular room was out dated, it was clean but definitely needs an upgrade

Passable

Liked: Breakfast and staff were amazingly helpful and happy to help. The rooms were very tired fir example the shower was boiling hit and hard to regulate the temperature. We were a group of 3 and only haas towels for 2, there were crumbs on the carpet. The loo roll wasn’t replaced . We had to ask for more on the second day. There was building works noise from 8 am on bith days which was extremely loud.

Exceptional

Liked: Excellent bedroom on 3rd floor overlooking the Castle & Christmas markets.

Perfect location, lovely staff.

Liked: The room was clean the beds comfortable and when you walk into the hotel, the lovely scent was amazing! Made us feel welcome - the hotel loung e/bar was lovely too- what a view!
Disliked: Bathroom shower showing its age but worked fine- can’t wait for our next visit to see the refurbished version