Mercure Cardiff Holland House Hotel & Spa Guest Reviews
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Write a review
Mrs Rees, Bristol Mon, 27 August 2012
Stayed for one night and enjoyed the stay very much. The buffet breakfast was fantastic and my husband and I would thoroughly recommend this hotel.
Liked: Great service.
Disliked: N/A
Norma Fri, 29 March 2024
Exceptional
Liked: Great stay
Morena Thu, 28 March 2024
Great hotel.
Liked: We had our room upgraded which was a lovely surprise. They staff were very friendly and helpful.
David Thu, 28 March 2024
Superb
Crawford Thu, 28 March 2024
Mercure hotel
Liked: The bath was very deep and spacious although you do get burnt if you try to add more hot water while in the bath, there is also towels and a bath mat provided and a walk-in shower, there's a mini bar inside a cupboard although we didn't use it, the view was pretty good if you don't mind the city skyline sort of views especially at night, the restaurant prices were very reasonable and a variety of food, the lifts were spacious, the bed was comfy, there are chairs in the room and a table to eat in the room without needing to be on the bed, the electric is easy to sort out once you know how to activate it (put a key card in the thing on the wall by the door)
Disliked: The plug in the bath is difficult to get out if your nails are soft from the bath water. The bar only serves pepsi max or j20 for soft drinks. The bins are quite small but it would be alright if you let the cleaners sort the room out.
Paige Thu, 28 March 2024
Passable
Liked: It was clean, staff were friendly. Rooms were nice and big, bath was amazing.
Disliked: We weren't told before arrival that the pool, lockers and sauna were out of use, if known we would have cancelled and rearranged when they were up back and running.
Denmark Thu, 28 March 2024
The food was the worst...
Liked: Nothing
Disliked: The food was inedible and some members of staff stunk of body odour.
Emma Thu, 28 March 2024
Pleasant
Liked: We’ve stayed here a few times and we knows how clean, relaxed and friendly the hotel is so we comes back all the time, good thing we liked to is the pool for our daughter. This hotel is amazing.
Disliked: This stay I didn’t feel like I enjoyed only cos the pool was out of service the first day we came and my daughter was so gutted, we had to plan bowling instead something we weren’t planning. We got to swim the next morning but the water was freezing was only in the pool 20 mins, now my daughter has a cold. So this time we was disappointed, we should have had email before arriving to say pool out of service we only came for the pool really for my daughter.
Sam Wed, 27 March 2024
Very nice staff and everyone...
Liked: Good location for main areas of the city and everything was very clean.
Disliked: The main reason for choosing this hotel was that it had a pool but the pool was closed for the full 2 days we were staying. This was very disappointing as this was a key part of us booking this hotel, so that was a massive let down.
Paul Wed, 27 March 2024
Pretty good. Reception staff were...
Liked: Staff were very good.
Disliked: Rooms a bit cold
Rulyne Wed, 27 March 2024
Superb