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United KingdomMercure Cardiff Holland House Hotel & Spa Guest Reviews
OVERALL AVERAGE SCORE:
VERY GOOD (4.2 out of 5)
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| 0.5 miles from Cardiff centre |
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Mrs Rees, Bristol Mon, 27 August 2012
Stayed for one night and enjoyed the stay very much. The buffet breakfast was fantastic and my husband and I would thoroughly recommend this hotel.
Liked: Great service.
Disliked: N/A
Kenneth Sat, 28 March 2020
A good spring break
Liked: The gym was well equipped. Breakfasts were good. The view from our Privilege room on the 14th floor was fantastic.
Disliked: The pool and spa were disappointing. Sauna out of action and the steam room quite small and not very much hot steam.
Rowan Thu, 26 March 2020
Pleasant
Liked: Staff. Location. Room
Disliked: The pool was full of swimming lessons on Sunday and I couldn't swim. The car park is too expensive by far
Leah Thu, 26 March 2020
It?s was a lovely and...
Liked: The room was a good size an the Barth room was Amazing, the all around windows gave an lush view. The hotel being so close to the city centre was a massive bonus. Check in and out was quick and easy.
Dorian Tue, 24 March 2020
Very good
Vanessa Tue, 24 March 2020
Good
Liked: Rooms were big ..good view...nice breakfast ..nice decor...in the center
Disliked: TV was a bit small and old
Anonymous Sun, 22 March 2020
Friendly staff and great location...
Liked: The location is was good. Close to the town center and the staff were polite and friendly.
Disliked: The room was supposed to be an upgrade to a privilege room however we were missing some toiletries and the phone didn?t work and also the carpet was stained in the room.
The facilities and restaurant were closed due to the pandemic which can?t be helped however it wasn?t great as we stayed at Mercure because of the spa facilities. The breakfast was brought to the room due to the restaurant being closed however a few of the things we had requested weren?t brought up and it was cold by the time it got to our room even though it was brought up earlier than we had asked for.
Even when we did have food in the Restaurant before it was shut down it wasn?t the best and was very over priced. The chicken tikka masala was shop brought and cost £15 and the steak cost £26 and was black, burnt and cremated when asked for well done.
Overall pleasant hotel and staff however prices and facilities didn?t meet our expectations. Especially when we chose to stay in a Mercure because of such a positive experience at Mercure in Coventry.
James Sat, 21 March 2020
Exceptional
Ciara Sat, 21 March 2020
Enjoyed staying here and intend...
Liked: The room was so spacious. Bed was comfortable and shower was unreal. A shower and a bath is also a good idea. Loved our room
Disliked: The fact we didn?t have any notification prior to the spa or bar area closing at this time. It was a very quick decision made to close they could have let the residents know. The breakfast wasn?t very hot when served.
Alex Fri, 20 March 2020
Good
Abigail Fri, 20 March 2020
Overall was pleasant
Liked: The room was clean and tidy and had a nice view. Bed was comfortable and shower and bath were amazing. Staff were very friendly and always were at hand if we needed. When we checked in, we got offered breakfast for £10 there and then or £16.50 in the morning so we were pleased with our offer and also the breakfast was very good.
Disliked: The tv wasn?t working at first but we told reception and they fixed it straight away. Also, I don?t think there was enough towels for me and my partner. Also we were expecting more from the spa, the pool was a little on the small size and was cold, we were expecting it to be heated. We stayed in the superior queen room which came with a mini bar but was expecting more than just 2 small bottles of coke and water in there.
