Mercure Bunbury Sanctuary Golf Resort

Exceptional

Liked: Everything.... Staff, room and facilities were fantastic. Will return absolutely.

Good

Liked: Room sizes, friendly staff, great food
Disliked: Rooms dated but to be expected in older hotels

Fanbloodytasic

Liked: Everything was brilliant food and service was Excellent
Disliked: Not a thing

We didn’t feel the stay...

Liked: * Close to Bunbury* Spacious unit* The view from the balcony * The bed was comfortable * Parking right outside unit
Disliked: The unit was tired looking and needed some work done to it: * the shower cubicle had mould.* the shower curtain didn’t stop water running on floor.* toilet seats were worn out - rough looking/scratchy. The breakfast was very disappointing - it tasted/looked like it had been cooked, stored and reheated.

Good

Good location, low standard for...

Liked: Location was good, golf course was good.
Disliked: I submitted this email to the management after a very poor experience. Have had no response and really would be expecting some form of a refund due to the poor standards of our room which was unacceptable.*Upon arriving, distinct smell of cigarettes through the room (to the point we had to keep the windows and doors open when we were there and air our the room). * Cigarette butt found squished/held in extendable mirror (butt pictured being thrown in the bin).* Piece of wire found behind the chair under the stairs (believe this was cleaned out after we called to discuss the first time).* Mirror in main bedroom had smears across it (looked as though it had been attempted to be cleaned).* Floor wasn’t vacuumed well.* Cigarette butts throughout garden bed infront of room (and marks at front door where cigarettes were put out).* Women’s top, uno card, earring & woman’s photo found in children’s room. There is also a dirty ear cleaner under the bed closest to the window, I didn’t want to pick that up as we found this when we were leaving.* Food on the walls in the living area.

Exceptional

Very good

Good

Liked: Clean
Disliked: Old and dated, couch was well used we fell towards each other when sitting