Mercure Bristol North The Grange Hotel

Good

Very good

Very poor

Liked: Good location.. Close to North Bristol.
Disliked: Expensive £166 for double room..Old and worn rooms, lifting carpet. Teenage prom happening downstairs, I had to walk past the prom to get to my room. Sick on stairs (probably prom related).Few staff and surely service. Overpriced basic food. I had to walk around the hotel to find staff to ask to pay as they'd vanished.No aircon in the room, I had to sleep with the window open and could hear the M5 all night nearby.

Great quiet location for the...

Liked: Our room was fine, clean and well-presented. The weather was exceedingly hot during our two day stay and a fan was provided in the room. As it was so hot, we felt the duvets provided were too hot. We could have asked for alternative summer ones. The beds were very comfortable otherwise. The breakfast provided on both days was fine. We had dinner at the hotel on both nights. Even though there was a big event going on during the second day, the kitchen provided us with a good chicken curry and the staff also kept us supplied with drinks from the bar.
Disliked: To be perfectly honest, since staying at this hotel twice in the past three years, we felt the overall appearance was in need of improvement. The decor looked tired and worn, windows needed cleaning, carpet was becoming wrinkled and worn, the large plants at the front on the bar side were dead, beds/shrubs in general seemed in need of maintenance work. It makes a customer wonder if the kitchen could also be in need of an update or complete refit perhaps? The dining room has great potential and could benefit from a facelift. The view is amazing across the lawns.

Very good

Fine for one night

Liked: Check in was easy and the room was clean and spacious. Good that there was another door to the outside for the dog.
Disliked: Complementary tea, milk and coffee was very sparce, we had to ask for more. Freely given but it would have been nice if there had been more than 2 tbags on the tray. The kettle didn't fit under the tap so you could only half fill at an angle. No main light in the bedroom, only table lamps, not so good if you are vision impaired. None of the fire doors were closed in our corridor even though they should have been.It was very noisy overnight, with doors slamming until the early hours. (Admittedly not the hotels fault) £15 for the dog for one night was a bit steep but we appreciated being able to take him.

Good

Superb

Liked: The room was very comfortable and the staff were very friendly and accomodating of all our needs, including the dog!Our breakfasts were great as was an evening meal we had on our first night.
Disliked: The bathroom is a little tired in decor and facilities and could do with being modernised. However it was functional, clean and met our needs.

Exceptional