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Mercure Bristol Grand Hotel eeee
Mercure Bristol Grand Hotel, Broad Street, Bristol | Area: Old City - St. Nicolas Market - Castle Park
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4
HOTEL RATING: 
VERY GOOD
4 out of 5 (2002 Ratings)
0.3 miles from Bristol centre
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Hotel Description
The non-smoking Mercure Bristol Grand Hotel wins the hearts of guests with a spa and free Wi-Fi in a historic spot near popular attractions. Built in 1869 the non-smoking Mercure stands at five stories and furnishes 182 rooms with flat-panel LCD TVs free Wi-Fi and coffeemakers. Start your stay with a relaxing massage in the spa or relax in the indoor pool sauna hot tub and steam room. Satisfy your appetite in the restaurant and sip cocktails in the unique underground bar. The hotel also provides fitness and business facilities and a concierge. The Mercure Grand Hotel lies less than a 10-minute stroll south of Queen Square in Bristol and a five-minute walk from the Bathurst Basin Landing. A 12-minute walk leads to the Bristol Temple Meads rail station. Guests are also within a mile of Castle Park and less than three miles east of the Clifton Suspension Bridge. The hotel is within two miles of the University of Bristol 10 miles from the Bristol Zoo Gardens and seven miles from Bristol Airport.

Check-in time: 14:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Parking
` Room Service
` Safety Deposit Box
` Sauna
` VIP Room Facilities
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Family room
` Smoking area
` Dry cleaning
` Internet services
` Non-smoking throughout
` Breakfast in the room
` Bridal suite
` Hot tub
` Packed lunches
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Indoor pool (all year)
` Special diet menus (on request)
` Wheelchair accessible
` Daily maid service
` On-site parking
` Private parking
` WiFi everywhere
` Accessible parking
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Kid meals
` Kid-friendly buffet
` Street parking
` Parking garage
` Toilet with grab rails
` Higher level toilet
` Lower bathroom sink
` Emergency cord in bathroom
` Hot tub/jacuzzi

Mercure Bristol Grand Hotel Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4 out of 5)

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5

Exceptional - 5 out of 5

Graham C, Lyme Regis, visiting Colston Hall Bristol Thu, 30 January 2014

Liked: Warm welcome; friendly staff.

5

Exceptional - 5 out of 5

Sarah, Plymouth Mon, 22 April 2013

My partner and I were quite surprised by this hotel. It was quite posh! However, there was a diverse clientele which was good to see. We really enjoyed our stay. We had a standard double room - the bed was comfy, the room clean, bath towels/toiletries were supplied and clean towels everyday! There was a kettle and different coffees/tea available which was extra handy. You just have to search the drawers for them. :) There were extra pillows and a half decent TV for those chill out moments relaxing. We didn't have breakfast in the hotel - we thought it seemed a little expensive, but we didn't see portions or anything so can't really comment, except that they were busy at breakfast! The staff were very nice and helpful. There is a bar underneath the hotel called Marlows which was an excellent place to have a quiet drink. We went to a gig on the Saturday night and didn't really fancy the busy clubs - Marlows was perfect for an evening drink. Lovely seating and atmosphere to the place. This hotel was great and although it's a tiny bit pricey, I would use this hotel again. Sometimes, money doesn't matter if you're looking for a good time. My partner and I had an excellent stay - the place was easy to find, and so close to town. Would definitely recommend!

Liked: Very central; easy access to town centre, O2 Academy etc.

4.8

Exceptional - 4.8 out of 5

Kristiana Thu, 17 October 2019

Exceptional

3.8

Good - 3.8 out of 5

Alexander Thu, 17 October 2019

Good comfortable hotel in a...

Liked: This hotel is in good location with good quality of service and price. Very friendly staff and exceptional breakfast. I would strongly advice it and I would stay there in the future.
Disliked: Nil to note.

5

Exceptional - 5 out of 5

Anonymous Thu, 17 October 2019

A Great 3 Night Stay.

Liked: Great location, nice and clean, helpful staff
Disliked: There was nothing to dislike.

2.5

Fair - 2.5 out of 5

Anonymous Thu, 17 October 2019

Passable

Disliked: Very small room was more like a single room than double, bathroom needed updating marks on mirror, staff didn?t talk much English

2

Disappointing - 2 out of 5

Sara Thu, 17 October 2019

Poor

Liked: The location was handy
Disliked: First of all, we showed up to the hotel and there was no parking we then told the hotel, and the receptionist was pretty rude arguing back at us demanding there is always parking but we?d been around the car park twice, turns out there was no parking so we parked in the NCP which is a five minute walk but isn?t good when you have luggage! Also our room was so small you could barely have room to relax never mind walk in there, nothing like advertised on the website, as the rooms looks spacious but are not! Also the television had 5 channels with awful signal, our view from the window was a run down wall! Room service was available so we ordered two waters and a bottle of coke, the ?room service guy? which I believe was also the security guard, eventually came with our drinks which was two cokes because they had run out of water I said tap water from the bar would be fine but apparently it wasn?t aloud. So he ended up then not leaving our room for 2 hours because he was trying to impress us and baring in mind it was 4am, we just wanted him to leave so we could sleep. My friend ended up leaving with him just so he?d leave the room. Also we didn?t pay average amount for the hotel because a ?fight? was on that we knew nothing about. Just poor poor service all round.

5

Exceptional - 5 out of 5

Benjamin Thu, 17 October 2019

Everything you need for a...

Liked: Great bed and shower.
Disliked: None.

5

Exceptional - 5 out of 5

Stephanie Thu, 17 October 2019

Exceptional

3.6

Good - 3.5 out of 5

Michele Thu, 17 October 2019

Good

Liked: Bed comfy
Disliked: Room was cold. Air con/heater too noisy to leave on. Mini bar was rubbish. 2 bottles of coke & a fizzy water. Car park was ridiculously tight. Never been in one so small & hard to get in/park.

4.4

Excellent - 4.4 out of 5

Manatsavee Wed, 16 October 2019

Fabulous

Liked: The room was nice and beautiful. The food and the location is great.
Disliked: I book 4 rooms for the family of 9 people. But the reception could not find one room for myself & husband. I handed him the printout of the confirmation from booking.com which contains all 9 people's name and surname. The reception insisted he cannot find only my room. He offered me the new room and suggested that there would be no problem because I've choose to pay at property. After we left the hotel, my credit card has been charged again 109 pound for "NO SHOW" fee. I've sent the email to explain the situation and got reply that BECAUSE I gave only one name to checked in so the reception cannot find the room for me. I sent email again the photos of the printout confirmation with name and surname of all 9 guests that I showed to the reception on 29th September 2019. I have not get any response since 3rd October 2019 from Mercure Bristol Grand Hotel. We were really upset with this careless from the hotel!!!

4.6

Wonderful - 4.6 out of 5

Anonymous Wed, 16 October 2019

Superb

Liked: Great location
Disliked: Booked 3 beds as we were 3 friends travelling but only 2 beds in the room. (2 double beds) and only 1 towel so had to call housekeeping.

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Mercure Bristol Grand Hotel Broad Street, Bristol