Mercure Birmingham West Hotel Guest Reviews
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Aamar Thu, 28 August 2025
Superb
Lee Thu, 28 August 2025
Good
Liked: Breakfast was good value plus pizza and chips were good
Disliked: Said 24/7 room service but only 5pm till 9pm
Ben Thu, 28 August 2025
Comfortable & pleasant.
Liked: Food was great & the layout in the restaurant was much better than in many places I have stayed.
Kostiantyn Wed, 27 August 2025
Superb
Amun Wed, 27 August 2025
Exceptional
Jordan Wed, 27 August 2025
Comfortable and good facilities but...
Liked: Convenient location, good facilities and quiet room
Disliked: Smell of cannabis down the corridors.Cleaners entering the room at 9am waking us up on the day of checkout (we only stayed for one night?!). Cannot work out why cleaners would need to enter my room at all during a one night stay. I complained to the receptionist and she didn’t really seem to care, which was a disappointing end to what was otherwise a pleasant stay, but don’t think we can book to stay again at this hotel for this reason.
Cummings Mon, 25 August 2025
positive interactions with staff, nice...
Liked: clean rooms, friendly and polite staff
Disliked: mattress was very dipped in the centre which made sleep uncomfortable.not enough space around the bed/room to put our travel cot for our 2 month old meaning he had to sleep in the bed which didn’t feel safe due to softness of mattress.
Mithun Mon, 25 August 2025
Exceptional
Sophie Sun, 24 August 2025
Superb
Brett Sun, 24 August 2025
Great
Liked: Everything
Disliked: Nothing