Mercure Birmingham West Hotel Guest Reviews
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Renae Sat, 23 March 2024
Exceptional
Martine Sat, 23 March 2024
Perfect and comfortable
Liked: Staff will alway go up and beyond for you for me Stephan and mairita are amazing at there job
Disliked: Nothing
Kim Sat, 23 March 2024
Good
Natasha Thu, 21 March 2024
Such ashame
Liked: Room clean bed comfy
Disliked: Heating was not working in my room and the hotel staff was aware of the issue on that side of the building. We was given a plug in heater but should of been made aware of the issue from check in. Would of saved me messing around with the heating trying to get it to work. Nothing offered for the inconvenience and the room was cold.
Nicola Thu, 21 March 2024
Superb
Jo Thu, 21 March 2024
Good stay
Liked: Good location to Nec nice staff especially Yvonne
Disliked: As we had dogs we were on ground floor, had to use steps as lifts didn’t go all the way down. Can be noisy on this level if an event is being held.
Melanie Wed, 20 March 2024
Nice and relaxing stay
Liked: Friendly staffComfy bedsRelaxed atmosphere Good wifiSpa enjoyable
Disliked: Had to report no hot water on two occasions. Staff addressed this promptly though.
Janice Wed, 20 March 2024
Good
Tracy Tue, 19 March 2024
Great staff, convenient location, just...
Liked: The staff were excellent, very attentive and went over and beyond for us.
Disliked: The bed wasn't very comfortable, walls are paper thin and as such you can hear everything in the next room. There was also a lot of road noise making it difficult to sleep.
A Mon, 18 March 2024
Superb