Name: Mercure Auckland Queen Street
Address: 500 Queen Street, Auckland
Rating: 4

Mercure Auckland Queen Street Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Very good

Superb

Liked: Location, the bed was very comfortable, the bathroom was great!

Superb

Liked: Location was good for us as we wanted to be close to Auckland Hospital.

Exceptional

Liked: good customer service

Superb

Good

Liked: Shower, room was clean, breakfast was good.
Disliked: Air conditioning would not stay at set temperature resulting in a cold room whenever we went out and came back. We were having to manually reset the temp every 20 mins because it would automatically drop to 18 c.Reception Staff came to help but it didn't make any difference. We had to wear jackets inside the room.

Exceptional

Very good

A perfectly located hotel, with...

Liked: The staff were all lovely! Super accommodating and friendly. They were very helpful at assisting me to get in and out of the garage carpark available on the premises. The room was very comfortable and I thoroughly enjoyed my time in it, as well as all the friendly faces! Checking in and out was very quick and I felt like the overall experience was very enjoyable and positive.
Disliked: The building doesn’t seem to be soundproofed, and the noise traveled easily! so if you’re a light sleeper things like the hallway and plumbing (flushing the toilet, shower etc) will wake you. I had someone snoring very loudly in the room next door! This was the only part of the stay I didn’t enjoy. None the less, the hotel itself is a wonderful accommodation.