Exceptional

Exceptional

Superb

Exceptional

Superb

Liked: Very close to all amenities. Great staff. Private parking, comfortable and clean room. Great weekend !
Disliked: Hard to fault anything.

Would stay again

Liked: Extremely quiet
Disliked: Nil

Awesome

Liked: Everthing
Disliked: There was nothing I didnt like

Good

Bad customer service, not acceptable.

Liked: The only redeeming quality of this hotel is its location. As far as cleanliness is involved, the room is too dusty, and the bathroom has black mold. Knowing that this is a young hotel, this does not look good for its future.
Disliked: The room is tiny for a room that costs almost $300 a night. I had to go sideways between the end of the bed and the wall constantly bumping onto the side of the TV screen, and I am just a slim 5 ft 5 inch tall person. The room was not serviced even when I displayed the card on the door that I had "gone exploring" since 9 am. Came back around 2:30 pm. and still not serviced. Complained to front desk and no apologies given and met with a nasty frown. Same frown given (same front desk person) when I checked out. Had to leave the hotel for the room to get serviced and came back 2 hours later. The room was serviced, but the hand towel was not replaced. Overall, it's not a nice experience. Will never come back to Mercure Queen Street ever again.