Mercure Auckland Queen Street Guest Reviews
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|0.6 miles from Auckland centre|
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Evangeline Fri, 15 September 2023
Steve Fri, 15 September 2023
Geoffrey Fri, 15 September 2023
M.patak Thu, 14 September 2023
Bo Thu, 14 September 2023
Liked: Very close to all amenities. Great staff. Private parking, comfortable and clean room. Great weekend !
Disliked: Hard to fault anything.
Danice Thu, 14 September 2023
Would stay again
Liked: Extremely quiet
Smith Mon, 11 September 2023
Disliked: There was nothing I didnt like
Yonita Mon, 11 September 2023
Cesar Mon, 11 September 2023
Bad customer service, not acceptable.
Liked: The only redeeming quality of this hotel is its location. As far as cleanliness is involved, the room is too dusty, and the bathroom has black mold. Knowing that this is a young hotel, this does not look good for its future.
Disliked: The room is tiny for a room that costs almost $300 a night. I had to go sideways between the end of the bed and the wall constantly bumping onto the side of the TV screen, and I am just a slim 5 ft 5 inch tall person. The room was not serviced even when I displayed the card on the door that I had "gone exploring" since 9 am. Came back around 2:30 pm. and still not serviced. Complained to front desk and no apologies given and met with a nasty frown. Same frown given (same front desk person) when I checked out. Had to leave the hotel for the room to get serviced and came back 2 hours later. The room was serviced, but the hand towel was not replaced. Overall, it's not a nice experience. Will never come back to Mercure Queen Street ever again.
Sergey Mon, 11 September 2023
Disliked: No sound insulation between rooms. Had to change the room twice due to noisy neighbors.