Name: Mercure Auckland Queen Street
Address: 500 Queen Street, Auckland
Telephone: (888) 323-5826
Rating: 4

Good

Very good

Liked: Nice bathroom and. Comfy beds.
Disliked: Some tissues would be a nice touch. The staff gave towels although we had not put any out to be changed seemed excessive.

Superb

Good

Perfect inner city stay with...

Liked: The staff were absolutely wonderful, friendly and accommodating, they really went the extra mile to ensure we had a great stay. Thank you so much to the team at reception/reservations. The rooms were extremely clean, well appointed, and modern. I picked the hotel based on location and ratings and it did not disappoint! I loved that you can take the lift down directly into lonestar for dinner (it was freezing outside when we stayed so this was perfect).
Disliked: The one and only thing I didn’t like was we had a wheelchair accessible bathroom, but there were absolutely no shelves in the entire bathroom and shower for my makeup, accessories or face and body products. The sink was tiny and only fit my toothbrush and toothpaste. As I said it’s a minor but worth noting.

Very good

We loved being able to...

Liked: Clean and comfortable close to amenities and loved having the restaurant below!
Disliked: N/A

Very good

Disliked: Breakfast served needs improvement.

Absolutely amazing!

Liked: The staff at the check in counter that morning was amazing. I was attending a conference and check in was later in the afternoon. I was able to check in early, refresh and head out to the meeting. As my husband was staying in the room for a couple of hours after dropping me off and needed to take a work call before driving back out to Hamilton, the staff waived the parking fee which is a daily charge since we were only using it for a couple of hours as a gesture of goodwill. This is the highlight of my stay, absolutely amazing customer service, and just such a great human being! He went above and beyond to make my stay seamless. This is in addition to the fantastic bed, the spacious and spotless washrooms, the lovely view of the city and just overall convenience to access the Auckland Uni campus, and plenty of food spots around.
Disliked: The one thing that could be better was space to drive out of the parking lot- we've a SUV that found it challenging to exit because the space is a bit tight.