Merchants Manor Spa

Very poor

Liked: Room well decorated
Disliked: Virtual receptionBar open occasionally but limited stockRestaurant partially open for evening snacks onlyPoor food at breakfast and poor service

Very good

Fabulous stay - the 2...

Liked: Upgraded Room was lovely and suited us very well - location for the event we were attending was perfect

so far so good

Liked: Breakfast
Disliked: Bathroom a bit small

Nice pool, shame about the...

Liked: Plenty of free parking which is unusual in Falmouth, nice pool area.
Disliked: The room smelt of old dirty bedding, to the point i found it really overwhelming and needed to have the window open. It was really unpleasant. At breakfast, both the cups on my table were dirty so I had to request a clean one. When I asked if the sausage with the breakfast was gluten free (I’m Coeliac), I was told it wasn’t, so I then went ahead and ordered a cooked breakfast but with no sausage - my breakfast arrived after a really long wait with sausage on it, I took this off the plate and ate the rest of the food, however the both sets of cutlery in the table were also dirty with dried on egg. Really not the quality I expect from a hotel. I did however have a lovely morning swim in the pool and enjoyed a steam before the disappointing breakfast.

Exceptional

Great rooms and breakfast area

Liked: Very good breakfast and spacious rooms and all areas within.
Disliked: Nothing to mention

Very good

Exceptional