Merchants Manor Spa

Nice hotel, great staff offering...

Liked: The staff were very friendly and helpful. The room was spacious and comfortable.
Disliked: No air conditioning in the bedroom and it was very hot despite leaving the windows open. A problem in the kitchen reduced the hot breakfast options and the cold selection was quite poor only plums or apples for fruit not much for a healthy choice.

Exceptional

Liked: Lovely room - bed amazing. Lovely hot water for shower. Great location
Disliked: Room very warm

I’ve stayed here many times...

Liked: Fantastic communal areas and comfortable rooms

Very good

Exceptional

Very cosy, surprised there was...

Liked: The relaxed feel and decor
Disliked: Stairs as disabled but I should have checked first

Very disappointing!

Liked: It sounded good and looked good via photos! But the actual property and the room left a lot to be improved upon, to say the least.
Disliked: Room was bare! No surfaces or places to put things! Bed was large two twins together but the bathroom was tiny and the toilet seat twisted sideways when you sat on it.! Grout was mouldy and the whole place needs a complete refurbish. Had a lot better exceptional rooms on our British tour at a lot less money.

Poor for the cost

Liked: Location is great for everything in Falmouth
Disliked: I paid for a “superior room with balcony”, there was nothing superior at all, no a/c, no fridge, room was absolutely boiling hot for the whole time spent in the hotel, no staff anywhere on check in, i was eventually checked in by kitchen staff after 10 minutes of looking for someone who was very helpful but so nervous as she said shed never checked anyone in before!? View from the balcony isnt great, moss everywhere, balcony itself was filthy, room was overlooking the car park and the other roofs of the hotel also covered in moss and broken tiles, just looks dated and not worth the money that was paidNo idea what the spa was or is like, wasnt given any information or shown around.Appliances and bed were filthy, remote for the fan didnt work and was useless anywayOverall not great

Excellent overnight stay

Liked: Clean well decorated, helpful staff. Everything worked especially bathroom. Breakfast was excellent
Disliked: Automated check in, no receptionist, but ok once you understood it