Merchants Manor Spa Guest Reviews
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Write a review
Ant Sun, 21 April 2024
Excellent stay, staff were amazing...
Liked: Easily accessible with parking. Self check in service was straight forward.
Paul Sat, 20 April 2024
Exceptional
Helen Sat, 20 April 2024
Excellent hotel
Liked: Beautiful hotel. Very comfortable. Staff really friendly. Enjoyed using the pool
Disliked: Nothing
Williams Fri, 19 April 2024
Very good
Blevins Thu, 18 April 2024
Excellent staff Ben Fred Harrison...
Liked: I liked the old part of the hotel & loved the library the roomWas nicely decorated
Cameron Wed, 17 April 2024
Exceptional
Heather Wed, 17 April 2024
Bad
Martina Mon, 15 April 2024
Exceptional in all aspects, customer...
Liked: We loved absolutely everything. The room, the spa and pool facilities, food and above all the staff. Ben, the manager, was just exceptional, the best customer service we received in whole Cornwall. And his leadership was very visible in all his staff, every single person we interacted with was fantastic. Exceptional customer service, we will for sure be back next year and will not bother looking for another hotel.👍👍👍
Disliked: Nothing, we loved everything!
David Sat, 13 April 2024
Very good
Liked: Most things
Disliked: Kettle and Tea/Coffee in own room
Alan Tue, 9 April 2024
A good base.we didn’t use...
Liked: When got it ,it was good.
Disliked: Having to put up a £50 bond,never been asked to do this before in any hotel we’ve stayed in.then apparently having to wait a few days to have put back into our account.no senior management at breakfast,which was very slow wait 30/40 mins after we ordered.also first time using a premier inn style check in and out.4* hotel should in my view have a reception.