Mercer Kitchen Beer Hall Hotel, Stratford

Exceptional

Liked: Excellent location. Very friendly staff. Beautiful clean room with everything we needed

Very convenient location for all...

Liked: Location on the main street of Stratford was very convenient. We were able to park our car and walk wherever we went during our three-day stay.
Disliked: We had a view of rooftops with all of the mechanicals required for maintaining other buildings. Also, we did not like having the bathtub in the bedroom. It took up too much space, and we never used it anyway.

We had a fantastic stay...

Liked: Didn't have breakfast at the hotel..
Disliked: Elevator would have ben nice but we understand it is in an historic building and City won't allow one.

Comfortable, great location and food

Liked: The room was very clean and comfortable. The A/C worked very well, and the thermostat in the room made it easy to adjust it to our liking. Huge windows let lots of light into the room. The staff were very friendly and went above and beyond to make us feel comfortable. When we ordered food at the restaurant downstairs we were able to have it delivered right to our room. The location is excellent, right on the main road in Stratford and close to many popular sites.
Disliked: DO NOT BOOK THROUGH BOOKING.COM. This site advertises their best room (spa tub, river view, etc.) for all of their rooms when in reality they only have ONE room like this. We were disappointed upon arrival to find out that the room advertised online was not available. The staff were very apologetic, apparently they have contacted this site many times to fix this issue, but they will not. The staff even called around to other hotels to see if there were any other rooms in the city that had the features we thought we were getting. If you want to stay here, CALL THE HOTEL DIRECTLY to avoid any disappointment when you check in.

Good

Liked: Spacious, quiet and very clean.
Disliked: Slightly musty overall smell in building and particularly strong in stairwell. At times smelled of gas or similar on stairs.