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Mercer Hall Inn eeef
Mercer Hall Inn, 108 Ontario Street, Stratford, ON
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4.3
HOTEL RATING: 
EXCELLENT
4.3 out of 5 (145 Ratings)
< 0.1 miles from Stratford centre
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Hotel Description
Featuring free WiFi Mercer Hall Inn is set in Stratford 984 feet from the Avon Theater. Free private parking is available on site. Each guest room offers a flat-screen TV DVD player and iPod docking station as well as a private bathroom. A kitchenette with a microwave and fridge. is available in some rooms. Guests can enjoy a meal at the on-site restaurant. Mercer Hall Inn is less than a minute's walk from local shops and restaurants.

Check-in time: 15:00   Check-out time: 11:00
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4
4
CHECK IN
 
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7
1 room
7
2 guests
Amenities View More
w
Non Smoking
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` No Smoking Rooms/Facilities
` Restaurant
` Meeting/Banquet Facilities
` Room Service
` Air Conditioning
` Bar
` Express Check-In/Check-Out
` Non-smoking throughout
` Packed lunches
` Heating
` Sun terrace
` Private check-in/check-out
` Daily maid service
` Accessible parking
` Secured parking
` Daily Housekeeping
` Kid meals
` Wine/champagne
` Bottle of water
` Fruits
` Chocolate or cookies
` Breakfast options
` carbon monoxide detector
` Key access
` Key card access
` Security alarm
` Smoke alarms
` Fire extinguishers
` Towel change upon request
` Towels changed upon request
` Plastic straws
` Plastic cups
` Plastic bottles for water
` Plastic bottles for other drinks
` Plastic cutlery and tableware (bowls, plates, knives, forks, and spoons)
` Guests can opt-out of daily cleaning service
` Plastic stirrers
` Carbon monoxide source
` Carbon monoxide sources
` Guests have the option to reuse towels
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Social distancing in dining areas
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Hand sanitizer in room and common areas
` Process in place to check health of guests
` First aid kit available
` Contactless check-in/check-out
` Cashless payment available
` Social distancing rules
` Mobile app for room service
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Physical distancing in dining areas
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service

Mercer Hall Inn Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.3 out of 5)

Write a review

4

Very Good - 4 out of 5

Rajiv Thu, 30 July 2020

Very good

5

Exceptional - 5 out of 5

Anonymous Mon, 27 July 2020

Exceptional

Liked: Loved the room. Loved that it was right downtown, and our room overlooked the street to see everyone enjoying their time in Stratford.

5

Exceptional - 5 out of 5

Colleen Mon, 20 July 2020

Exceptional

4

Very Good - 4 out of 5

Melanie Tue, 14 July 2020

Comfortable safe and clean and...

Liked: Location was great. Staff very friendly and helpful.hotel and Room were freshly renovated beds extremely comfortable. Totally recommend this place!
Disliked: Dinner. The appetizers were ok but the steak dinner was bland. No veggies only steak and fries. For $32! And the buttermilk chicken over cooked also only with fries. $25! Need to offer some veggies with these meals.

5

Exceptional - 5 out of 5

Anonymous Fri, 20 March 2020

Exceptional

5

Exceptional - 5 out of 5

Anonymous Sat, 7 March 2020

Exceptional

3.2

Pleasant - 3.1 out of 5

Bing Fri, 6 March 2020

Pleasant

4

Very Good - 4 out of 5

Bonnie Mon, 24 February 2020

Very good

1.7

Poor - 1.6 out of 5

Rodney Thu, 20 February 2020

Poor

Liked: Only the location
Disliked: The place was not cleaned properly, there were stale chocolates on the floor that were not cleaned, music was on at their restaurant downstairs until 1.30 in the morning. The toilet was broken and continued flowing until morning disturbing our sleep all night. I had to open the contraption myself because no reception was available. The insides were filthy and made me throw up. (Pictures attached) We tried to make some tea, there was no kettle and my request via voicemail askiing for a kettle went on deff ears. (No reception was available to ask in person). The wait staff at the restaurant below were also the makeshift receptionists. We tried to make a coffee with the coffee machine and it was filthy (Pictures Attached). We could not even think of making coffees. I complained to the manager. He came over and I showed him the issues, he oblidged. Cleaned the coffee machine. Got the kettle and said the toilet was fixed. However in the evening when we returned, I almost tripped on the chocolate on the floor, the toilet broke again at night and the music went on to 1 am. On top of that they over charged and insisted that I had to pay an extra day , for what I have no idea. I told them I had paid in full. I had to throw a fit, show them the reciept and tell them I would complaint on social media, before they said that they would refund the money. If anything they should have refunded me the money, after my horrible experiences, any dignified establishment would have done that. We pay hotel rates for comforts and luxuries, not mediocre, sub standard and might I say rude establishments.

4

Very Good - 4 out of 5

Anonymous Mon, 17 February 2020

Very good

Liked: Easy check in and parking. Lovely staff to check us in. The room was large and well appointed. Loved the fireplace. Bed was firm and plenty of pillows. It was pretty and romantic.

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Mercer Hall Inn 108 Ontario Street, Stratford, ON