Mentor Home Inn and Suites

I would not stay here...

Liked: The location was good. It was quiet. The ladies at the check-in and check out very nice and personable.
Disliked: The security lock was broken off of the door. There were drawers, screwed shut. We got no washcloths. The towels were paper thin to say the least. The shower was not clean. Only a small bar of soap for toiletries. Room check out is at 11 and the cleaning crew was beating on our door at 10:50 to get in to clean our room. They parked their cart right behind my truck so I could not even open my tailgate until I asked them to move it. They were very extremely rude!

Disappointing and uncomfortable.

Disliked: Beds were very uncomfortable. We requested a non smoking room and when we got to our room the sheets had cigarette burns in them. There was obvious cigarette burns in the bathroom. The curtains were ripped as well.

Good

Bad motel.

Liked: It’s next to the highway, Macdonald and a gas station.
Disliked: Everything in the room is either old, dirty or with stains. They describe their room in the booking.com as “double room of double queen beds” which misguide me to believe there’re four beds in the suite/room, so I had to pay another room with a higher rate when we arrived and two rooms were not next to each other. One of the room were full of the smoking smell and the control buttons of the AC unit were broken. We talked to the front desk but were told all rooms were sold out. Finally the manager of the motel gave us the room at the end of the building which has no fridge and the light switch were dirty. The bathtubs has brownish stains that looks like blood. The blanket on the bed were wear wearing out but the white sheets were ok. There’s a patched hole on the wall by the door and the security chain lock was loose. We didn’t feel safe, comfortable or welcomed in this property. My 14 year old son was so scared and couldn’t sleep all night. So we only stayed there 5 hours. We won’t come there again and won’t recommend this place to anyone.

It was a good stay...

Liked: I liked how close it was to everything, there was a McDonald’s and 7-11 really close to the rooms. And the rooms were pretty clean as well as the facilities.
Disliked: The property was very nice but there was cigarette burns in all of the blankets and dead bugs on the air conditioner

Bad

We checked in at 2am...

Liked: The location
Disliked: Needs an upgrade a lil paint wouldn’t hurt and pillows would have been great they was flat as hell .. room could have been cleaner ..

Disappointing

Liked: There was no breakfast and I had burn wholes in the blanket.
Disliked: The smell in the room and have more clean blankets.

Pleasant

Liked: I liked that it was in a nicer area for lake county