Meliá White House

Perfect location to any part...

Liked: Perfect location with transportation to any part of London on your doorstep. Staff are super friendly - accommodating n v helpful . Fast room service . I like the idea of using full size toiletries - kinder to the planet
Disliked: The bathroom is vvv small . The heated towel rail was not working throughout our stay despite maintenance coming to fix it . The cooler is pointless . Can’t keep even the water cold . For the cost of the refreshment amenities like coffee/tea could be improved … and not timely replenished . No bathrobe . The bed didn’t have an overlay ( see pics ) /. Pillows were way too soft . We had to ask for extras .

Pleasant

Liked: The location was excellent!
Disliked: The room, the food, especially the breakfast, was horrible!

Felt like leaving the moment...

Liked: The location is really good. I can go anyway by foot. Breakfast and full day complementary snack are impressive!
Disliked: The cleanliness is yet to improved. When we first arrived, we saw hair dangling at the towel rack. I don’t see any surface in the room that does not have cup rings that can obviously be cleaned off. We tried to make a complain to the staff which they promised to clean our room again, but the cup rings were still visible after doing so. Not only the room was not cleaned, they broke one of the wheels on my luggage when they tried to do some “cleaning” which was later confirmed that no compensation could be made since it was not included in their policy. They ended up offering a free car ride to the airport, as it was impossible for me to carry my luggage by taking public transport anymore. The car however has no aircon, it was very stuffy inside and opening the windows just gave us polluted air.Our shower cubicle was given us with two bath gels instead of one bath gel and one shampoo. We had to call the reception for shampoo which was provided to us at 12am when we were all asleep.

Staff were fantastic apart from...

Liked: Everything
Disliked: Nothing

Comfort with good breakfast.

Liked: Breakfast, location, cleanliness, tidiness. If you need parking on the weekend, you can use local streets after certain hours, do the research. Water bottle in the room, towels are changed daily. Hair dryer available.
Disliked: Leaking shower door, occasionally elevators were out of service. Windows are old, could not open one at all. Rooms are smaller than expected. No iron in the room.

Exceptional

Superb

Very good

Superb

Liked: Great location, lovely park close to the hotel. Room was clean and comfortable. Beautiful fruit platter in room for arrival. would 100% stay again