Appalling

Liked: Towels were good quality meals in bistro were good
Disliked: The room standard was well below how it appeared on Booking.com. The room had a wet smell when we arrived, and evidently it was a leaking air-conditioner that dripped all night and made it very difficult to sleep, along with the stench of mould from the wet carpet. Discussed with the duty manager straight after check in and she claimed there was no other rooms, however a check on the app suggested they were still taking bookings. It is evident there is no maintenance being done, the bed protector was so worn it had lumps, the fridge was frozen out and the toilet seat was not secured properly. I attempted to follow up with the General Manager during business hours however the call rang out. I would not recommend this business for a stay, and I’ve also recommended to Booking.com that they remove it from their platform as the facility is seriously misrepresented on the website.