Exceptional

Exceptional

Liked: Excellent hotel, despite Covid restrictions, we had a great stay and a fantastic meal at STK.

Exceptional

Liked: Interior design

Superb

Exceptional

Great location. However, unhelpful, apathetic...

Liked: Great location Generally a nice design although starting to become rather dated Preferential access to rooftop bar is nice however rather surprisingly no discount at all for guests?
Disliked: Rude, unhelpful staff Dysfunctional lifts (got stuck once - literally had to pull open the doors with the help of a couple of others in lift to get out- informed reception and they couldn't care less and seemed disconcertingly apathetic) Key card malfunctioned multiple times to gain access to lift and room (again staff didn't seem to care and were unapologetic) Food and Beverage options weak Rather cold and uninviting check-in experience Strange gym access arrangements (apparently only 1 person in the gym is allowed at a time, however the door to the gym says 2 can be in there at once). Very overpriced for the experience. Understand its London and not Dubai - but still experienced better customer service from 3 star hotels in suburban towns than at this location. Overall pretty disappointed considering the price tag

Exceptional

Liked: Friendly good staff

Very good

Mr F

Liked: The service was amazing. So helpful and made us so welcome.
Disliked: Our room was dirty but the manager sorted it out and upgraded us. She was so helpful.