Exceptional

Liked: Food is pretty good and the rooftop bar is amazing.

Had a lovely time it...

the front desk needs manning...

Liked: everything !

Superb

Good

Liked: Excellent location with friendly staff. Highlight is the beautiful rooftop bar.
Disliked: TV in our room didn?t work and they were not able to fix it. They also never replaced anything we had used from the bar and snacks each day. when I questioned them about this I was told that it was up to us to tell them what needed to be replaced. Our room had opened popcorn, crisps etc. on their shelves for the three nights we stayed there. I did mention to them that this was not the norm from a five star hotel.

it was my first time...

Liked: so basically it was the best birthday night I had on this hotel
Disliked: it was everything good in general

Superb

Very good

Close to everything but too...

Liked: great location. Easy wall to London Eye, Big Ben, and Piccadilly Circus.
Disliked: Hotel was too dark in halls near rooms. Room was very small and the only window in room was tiny and I felt boxed in/claustrophobic while in room. It was nice and modern but very "closed" in. I felt like I was in a dungeon. Black marble tile everywhere with candles lit here and there! DARK DARK DARK. pictures came out lighter because of flash.