Mayfair House Hotel & Garden

Very good

By far the coolest most...

Liked: The place was absolutely stunning!The aesthetic is like staying in the jungle if the jungle was a high class resort.The style of the room was beautiful and the privatized outdoor patio with an outdoor shower felt incredibly lux. I felt like I was hanging out at Richard Brandon’s Virgin Islands house.Staff was very helpful and friendly really the entire experience was unforgettable.I saw some reviews mentioning thin walls and trouble with noise but I didn’t hear a thing. It was perfect.
Disliked: I have absolutely ZERO negative things to say about this place.

First and Last time

Liked: At first glance, the hotel had a striking and unique feel, almost like stepping into a scene from a Jurassic Park movie. It felt different from the typical hotel setting, with its natural surroundings and atmosphere. The simplicity if the decor was easy-on-the-eyes.
Disliked: On the first night of my stay, I experienced a heavy water leak coming from the bathroom ceiling. When I contacted guest services, the representative named “Simon” seemed irritated by my call. He dispatched security to verify the issue to confirm I wasn’t exaggerating. Once the problem was confirmed, I was asked if I “wanted to change rooms,” implying that staying in a water-leaking room was somehow a valid option.I agreed to move, but it was already 1:30 a.m., and I had to gather all of my belongings and relocate while in my pajamas. No assistance was offered with the move, which was disappointing given the circumstances. In the new room, I quickly realized the air conditioning wasn’t working. At that point, I didn’t feel comfortable reaching out again to Simon due to how I was previously treated, so I endured the uncomfortable night.The following morning, I spoke with “Aaron,” who was kind and responsive. He promptly sent an engineer to address the AC issue. While they managed to temporarily fix it, the issue eventually returned, and I gave up trying to have it resolved.I originally booked two nights with the intention of extending my stay, but after that experience, I chose to check out and booked a room at The Ritz-Carlton in Coconut Grove instead, where I felt my time and money were valued.If someone were to ask me about The Mayfair, I would not recommend it. The parking is overpriced, and for over $300 a night, the accommodations and service fell far short of expectations. I have no issue spending money on quality, but this hotel simply didn’t deliver on value or experience.

Exceptional

Superb

Liked: Style

Very good

Very good

Disliked: The checkout was sketchy. I was charged double the Booking.com agreed rate and if I’d not spotted that it would have been very bad value.

Poor

Beautiful hotel, gorgeous area, lovely...

Liked: Loved the style of the hotel - beautiful design throughout, and fantastic roof terrace. Resturant (Grill) for evening meal was EXCELLENT.
Disliked: No one told us when we checked in that there was a private event happening in the evening, so when we went to the roof terrace for a swim, there was a debauched party of 20 somethings, drinking and smoking cigars in the pool. Not ideal for young kids! Also felt the breakfast offer was quite functional. Misleading menu re what was included (juice is NOT the juices on the menu!) and check presented about a minute after we ordered.