Mat-Su Resort

This Resort is just a...

Liked: Location was good, close to most things I wanted to visit.
Disliked: Room was not very clean. The floor could use a good vacuuming and mopping. The patio was also dirty with over grown weeds. When they finally cut the grass, the patio was covered with grass clippings.

Overpriced motel with nice lake...

Liked: Nice lake view, attractive furnishings in room which had a fridge and microwave. Enjoyed balcony looking at lake. Restaurant was great when it was open! Never for breakfast and limited on other times.
Disliked: Check in difficult as facilities were all locked up despite our arriving after checkin time. Bed too soft, balcony needed paint, no breakfast service, no service as it was run as a motel so you are on your own. Steps to room as there is no elevator, high price for what you get.

Exceptional

Very good

Excellent

Liked: Everything ….especially the HeliAlaska tour and the bed!
Disliked: I loved every minute of it

Exceptional

Very good

Liked: Aiden was incredibly helpful. All other staff was wonderful as well.
Disliked: The bedding is a major issue we could not move without the sheets and mattress cover coming undone. Deep pocket or properly fitting sheets and mattress covers would make a huge difference.

Superb

Very good

Disliked: My husband and I had to pay twice because at checkin the manager at the Resort did not get any money from Booking.com so we had to pay for it twice. We were not very happy about Booking.com and have not heard from you regarding this matter. If we don't hear from you, we will not be using Booking.com anymore. Booking.com charged us and the Resort charged us because they did not receive the money form Booking.com.