Matilde Lifestyle Hotel

Exceptional

Liked: We had a great stay at this hotel. The rooms are very big, spotlessly clean, and well-maintained. The staff was incredibly nice and helpful throughout our stay, always ready to assist with a smile.Breakfast was good – fresh and tasty – though it was the same selection every morning. It would have been a nice touch to see some variation day by day, but overall it was satisfying.I did see some reviews mentioning the need to insert a 10-cent coin to use the elevator. This is true, but it's not a major issue. It only applies during weekdays. You can simply ask for a 10-cent coin at the hotel reception or the office downstairs, and they will gladly give you one. Alternatively, you can use the stairs – the reception is on the first floor, so it's very manageable. During evenings and weekends, the elevator was free to use while we were there.Overall, a very pleasant experience and a hotel I would definitely recommend!
Disliked: -

Very good

Liked: The staff is very attentive and kind. The room was very comfortable.
Disliked: Was difficult to find

Exceptional

Liked: Very nice place to stay in Napoli. Very good breakfast.

Superb

Exceptional

Liked: Breakfast-tasty. Location-amazing

Superb

Bad

Liked: Location
Disliked: The room is too small.Entrance below all expectations, not even signs for hotel, only small button on intercom. Inside the room is nothing, no phone, no toiletries, and no even shampoo. Be prepared to take everything with you. When I booked through Booking.com and got confirmation, it was clear 2 rooms for 4 people ,but when I came to the hotel, they said it's booked for only 1 person in a room. What a surprise, and first, they asked for extra charge in no friendly manner. After a long dispute with reception, we got our rooms and lived disputes for management . It's not a pleasant situation when you come to a 4-star hotel. Will not recommend it to anyone .

Excellent facilities and location in...

Liked: The hotel is in a great location in the Galleria Umberto. It’s easy to walk to many bars, restaurants and sights.The rooms are large, clean and very comfortable with good amenities.The staff are very welcoming and friendly.The breakfast is excellent and the staff are very attentive.
Disliked: It’s a little bit noisy in the evening from people in the galleria below and from the streets outside.

Excellent stay

Liked: Staffs were very kind and prepared breakfast for us even early midnight.
Disliked: Entrance location