Name: Masterson's Motel
Address: 691 Highway 41 North, Napanee, ON
Telephone: (888) 420-1643

Masterson's Motel Guest Reviews

Overall Average Score:

Good (3.8 out of 5)

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Good location, standard amenities, bad...

Liked: Nicely located, the rooms were decent with standard amenities.
Disliked: The staff were really not helpful. I wanted to take a leak and had to go through a lot of discussion and phone calls, frustrating.I was given only 1 small bottle of water for our entire stay, for 2D, and 2 persons. Frustrating and thirsty.

Check in could have went...

Liked: The bed was really comfortable and liked how deep the bathtub was
Disliked: I argued with the staff for about 30min because they thought my payment didn't go through, even though it clearly did and I even showed my bank statement.

Passable

Travelodge has bigger rooms and...

Liked: No breakfast served, just coffee, tea and juice. Other motels serve a full continental breakfast for the same price. Masterson's need to improve or lower rates.
Disliked: Room has basics, is clean, but is very small.

Disappointing

Bad

Superb

Good

You can get clean nice...

Liked: Disgusting, even in a rut. Save ur money

Second Chance Failed

Liked: It is a safe, affordable and conveniently located! The man at the front desk seems nice. We gave it a second try after a disappointing first experience. We will not be back!
Disliked: The room was COLD upon arrival (turned up heat, easy fix)! There were 3 strands of long black hair, piece of used tissue and uncleaned areas in the bathroom. The bed pillows were almost flat and the blanket was really a thick sheet. We were aware of the blanket and pillow issue so bought some from home.