Massilia hôtel

Bad

Liked: Avoid this place.
Disliked: Avoid this place. Does not include AC or secure parking as advertised. Facilities like the kettle are broken, noisy outside so don’t open windows. Hot room and no concern from staff to make the stay more comfortable.

I felt that this hotel...

Liked: The worst hotel I ever been, had written in advertisements of Booking.com that the both room had aircon. But when we checked in 3 Aug 2025 at 8pm, hotel staff mentioned that they shall get electrician to repair aircon not working soon but later 10pm also nobody come. Had show the photo of Booking.com that the hotel room should have aircon but deliberate action not allow hotel guest to use inside the room whereas the ground floor reception had aircon. Had also report toilet lighting not working at all.As u can see the picture of aircon remote control had led lighting but there is deliberately action to prevent guest from using the aircon for our two room booking.Again remind hotel staff on 4 Aug 2025 Monday at 9.15am as u can see the picture below to fix aircon not working, then same excuse of getting technician to come & shall inform boss.All the above excuse had been repeated on 5 Aug 2025, but after checking earlier review by other clientele also reported that this hotel had using this scam trick to trick others book the hotel & use same excuse shall report to boss & get electrician had never come to solved the aircon not working problem. Even though it is working day 4 Aug 9am to 5 Aug 10am, no repair action was taken at all but a can work of lies by hotel staff to reply us that trying to get boss & get electrician coming.Internet wifi also not consistent, intermittent cut off.I felt that this hotel is not honest, not responsible, their motive is to save electricity. The room is very cramped, no space to put luggage bag , the worst even toilet light had been not working from 3 Aug to 5 Aug.The only ventilation is from toilet window, as we try to open window 9pm to 11pm. U can easily hear your neighbour talking loudly.
Disliked: The worst hotel I ever been, had written in advertisements of Booking.com that the both room had aircon. But when we checked in 3 Aug 2025 at 8pm, hotel staff mentioned that they shall get electrician to repair aircon not working soon but later 10pm also nobody come. Had show the photo of Booking.com that the hotel room should have aircon but deliberate action not allow hotel guest to use inside the room whereas the ground floor reception had aircon. Had also report toilet lighting not working at all.As u can see the picture of aircon remote control had led lighting but there is deliberately action to prevent guest from using the aircon for our two room booking.Again remind hotel staff on 4 Aug 2025 Monday at 9.15am as u can see the picture below to fix aircon not working, then same excuse of getting technician to come & shall inform boss.All the above excuse had been repeated on 5 Aug 2025, but after checking earlier review by other clientele also reported that this hotel had using this scam trick to trick others book the hotel & use same excuse shall report to boss & get electrician had never come to solved the aircon not working problem. Even though it is working day 4 Aug 9am to 5 Aug 10am, no repair action was taken at all but a can work of lies by hotel staff to reply us that trying to get boss & get electrician coming.Internet wifi also not consistent, intermittent cut off.I felt that this hotel is not honest, not responsible, their motive is to save electricity. The room is very cramped, no space to put luggage bag , the worst even toilet light had been not working from 3 Aug to 5 Aug.The only ventilation is from toilet window, as we try to open window 9pm to 11pm. U can easily hear your neighbour talking loudly.

Superb

Small hotel very close to...

Liked: The proximity to the train station, the easy check in and out process!
Disliked: I liked it all, a bit small bathroom but well equipped!

Pleasant

Liked: For the price was fair.

Short but generally enjoyable stay

Liked: The staff is very friendly and helpful. The location is very conveniently close to the main train station (not the most beautiful part of Marseille though). The room was very clean and the bed was comfy. The internet worked well.
Disliked: The door to my room (and also the neighbour's one) did not close easily; it had to be pulled very strongly and thus made noise. If people were getting in by night one was woken up by the door hit.

Exceptional

Very good

The hotel was convenient for...

Liked: Location was good for us close to incoming train connection.
Disliked: The front office staff member was not very approachable or helpful.