Martin'S Patershof

Exceptional

Liked: Great location near the centreGood valueComfortable rooms

Disappointing.

Liked: Comfortable bed.
Disliked: Very disappointed with my stay at this hotel.I had booked a room several months in advance on the Booking website for my wedding anniversary. The photos of the room convinced me to choose this hotel and that specific room. It was stated on Booking that the room featured “some of the most impressive and remarkable elements of the church: huge stained-glass windows, vaulted arches, church ornaments, and more.” I was really looking forward to it and wanted to surprise my wife.When we arrived at the hotel, the receptionist told us we were lucky to have been upgraded. We got to the room and were immediately disappointed: the room was larger, but it had neither stained-glass windows nor the high ceilings of the room I had originally booked.I went straight back to the front desk to report this and ask to be moved to the room I had reserved months ago. Slightly annoyed, the receptionist told me it wasn’t possible because the rooms were already taken. I asked why I hadn’t been informed, and he replied that the hotel “expected me to be happy with the new, larger room.” I told him I didn’t care about a few extra square meters if the room lacked charm and didn’t match the photos I had seen before booking. According to their standards, the new room might be better, but for me, it was much, much worse and didn’t justify the trip to this city.He then sharply replied that the hotel never guarantees the presence of specific decorations like stained-glass windows, only the presence of “church elements,” and since the hotel was fully booked, he had no solution for me. He added that his manager would be there the next morning if I wanted to discuss it (which was the day of our departure…).Very disappointed by the situation and the unprofessional behavior of the receptionist, I went down to have dinner a bit later in the evening. Out of curiosity, my wife and I went upstairs to see the hotel and the floor where our room should have been.

Very good

Very good

Lovely hotel, room was clean...

Liked: Beautiful setting, room was lovely and very clean, easy to find and right in the heart of the city
Disliked: We felt the breakfast was expensive so didn’t partake which was a little disappointing

Good

Liked: Amazing building. Friendly staff. Great location. Quiet. Big breakfast and caters for gluten free. Comfortable bed.
Disliked: Room was very dark with strange lay out so that mirror was hidden behind a cupboard.

a delight to enjoy

Liked: a majestic hotel that entertains and delights
Disliked: I should have booked 2 nights

Exceptional

Mechelen is a most rewarding...

Liked: Quiet and comfortable roomGood breakfast
Disliked: A little out of the centre