Marriott's Ocean Pointe Guest Reviews
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|0.2 miles from Palm Beach Shores centre|
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Richard Mon, 3 December 2018
I will never stay here...
Liked: The size of the room and its amenities were great.
Disliked: I paid for an ocean view room they gave me room 3102. The only view from any window was of a parking lot. I could hear every car that entered bouncing over the metal grate. The beeping of cars when they were locked and unlocked etc... When I first arrived in the room I called the desk to see if they give me another room they told me no and that the view is never promised. They blamed Booking. Com. Saying I should have booked directly with the property. This room should not be a premium room because of its location. The beach had a large machine to look at also not appealing.
Nadine Wed, 28 November 2018
Zhiwei Wed, 28 November 2018
Emma Sun, 18 November 2018
Chopblock60 Fri, 16 November 2018
Great location and beautiful facilities
Liked: Location was great
Disliked: AC in the room was not working
Martin Wed, 14 November 2018
Liked: Very nice grounds
Disliked: Parking was too scarce
Jim187 Sun, 11 November 2018
Disliked: Came down with three children and they closed the kids splash park for several days throughout the week. They then Closed the kids main pool without notice for cleaning. They said they left a voicemail on my room telephone. Never got a message. I have an idea you have my cellphone in the reservation maybe utilize that for notifications. The next day the pool was still dirty with green scum all over the walls and a foamy substance floating around. We had to listen to a loud power washer for several days as they were allegedly cleaning the pavers while we were trying to relax by the pool. A manager walked by to pretend she was interested in our stay when we pointed out the dirty pool. She took a picture with her cellphone and nothing was done about it. Great job guys! We had to swim at the adult pool and clearly weren?t welcome. The dirty looks and comments made by the miserable elderly folk made my children feel uncomfortable. The other option was being stuffed like sardines in the kids small pool where several hundred adults and kids were already utilizing as the hotel was 96% full. Smart idea to do this type of work during such a busy season. Chose this place due to the children?s amenities but was not able to take advantage of them. I stay at Marriott hotels all over the world and this was the worst experience. I left on Saturday morning and I?m still waiting to hear from a manager who told me Thursday they would get back to me. How convienant managers having meets during check out times! Don?t recommend this place at all. Over priced and poor customer service. I was almost suckered into purchasing a timeshare. After the quality of the room and experience, I?ll pass.
Oscar Fri, 9 November 2018
Joseph Wed, 7 November 2018
Happy Mon, 5 November 2018