Marriott Vacation Club at Surfers Paradise, Surfers Paradise

Wont be back

Liked: The breakfast was very overpriced. Poor variety of food and mostly over cooked.
Disliked: some person calling and pestering us everyday about vouchers. eventually i told them to bugger off. The room was not cleaned properly. The baby cots are not acceptable.

loved every bit of our...

Liked: Loved pretty much everything, games room for kids was excellent and loved the snorkelling pool. We will definitely be back and bring friends along too.
Disliked: Was a little disheartened by having to pay for parking each day after paying alot for accomodation and thought the buffet prices were a little high for little kids who hardly eat anything.

Overall the stay was good...

Liked: The grounds , the bars etc and the staff were excellent. The view was nice too .
Disliked: The bed was hard as a rock , the pillows were to soft the air cond was not good enough and to be honest the room was very underwhelming for the money we paid , thought it would have been better given the money they want for a room and it’s the Marriott, the room badly needs an upgrade.

Superb

Wonderful stay. Clean and beautiful...

Liked: The facilities were all incredible from the pool to the restaurants, the room was clean and well kept and everything available was easy and ready. What made our stay stand out and really contributed to us waking away very happy was the staff member Holley from front desk. She was an absolutely beautiful person to be greeted by and made us feel nothing was to much to ask. She was incredible at her job and made your hotel stand out more then anything.

Pleasant

Good

My day was absolutely impeccable

Liked: I like that the resort had everything you needed in the one place, and if you didn’t want to leave for the day, you could stay and entertain yourselves with an amazing pool side bar to have lunch and amazing buffet breakfast to
Disliked: The pillows on the bed were horrible

Love the accommodation but disappointed...

Liked: What the property offered for families
Disliked: Main pool that we booked the accommodation for with the snorkelling with the fish was closed.

One of my favourite resorts...

Liked: Everything. An exceptional resort with very pleasant and helpful staff. I loved the “little caring touches” for example when you queue for breakfast there are complementary orange juices and mini-pastries while you wait.
Disliked: Although the Vacation Club rooms cost less then the Marriott Resort rooms they have not been refurbished and ours was outdated. For example, the carpet design, sofa and colours of the wardrobe doors were outdated. I was also surprised to find on arrival, for the first time, that guests are charged $100 a night as a security deposit. The trainee reception person did not explain to me that you can use this as “credit” when you ask for restaurant bills etc to be put on to your room account. I did not find this out until a more experienced reception team member told me at check out.