Marriott Syracuse Downtown

Our reservation was mixed up but we are very thankful that the hotel staff went out of their way to make sure we had a room for the night. The room was clean.

Liked: It is clean.
Disliked: Breakfast @ the restaurant was not very good but was very costly.

The staff were excellent. Had to switch my reservation and it was no problem. Clean rooms and a good view. Highly recommend.

Liked: Very courteous and prompt.
Disliked: None.

We were visiting relatives in...

Liked: It is great to see classic old hotels in New York State being brought back to glory. The old Hotel Syracuse, now the Marriott Syracuse Downtown, is a great example (along with hotels in Albany, Buffalo, and Utica), While this renaissance was the primary reason we loved the hotel, everything about out stay was fine. The room was large, clean and comfortable. The staff was friendly and helpful. We only used the restaurant for breakfast, but that was pleasant.
Disliked: The downtown area was clean and well maintained, and appeared very safe. But the revival needs to continue to bring more life to the surrounding area.

Exceptional

Staff is great but the...

Liked: My previous stay was amazing.
Disliked: Coffee service in room tucked into a closet with poor lighting a barely useable coffee machine. Not a single wash cloth. The body wash was empty. Rolled down be cover and had black fuzzy hair clumps. The room i booked weeks out was not the room I got. Smaller beds and room.

It was disappointing

Liked: The location was good
Disliked: We found a bed bug in our bed. The hotel refunded the full amount back to my card. They did offer us another room but I didn’t feel comfortable so we left. It was very surprising to find a bed bug at a reputable hotel like the Marriott, especially at this hotel because it was very nice and expensive.

Exceptional

Very good

Exceptional

Very good

Poor