The staff were excellent. Had to switch my reservation and it was no problem. Clean rooms and a good view. Highly recommend.

Liked: Very courteous and prompt.
Disliked: None.

Good

Exceptional

Upscale hotel, reminiscent of days...

Liked: Everything at the hotel far exceeded our expectations! The staff, the rooms, the food, and the location just can't be beat! Highly recommend to anyone visiting the Syracuse area!
Disliked: I wish we could have stayed longer! There isn't anything to dislike here... you won't be disappointed!

Spectacular hotel in great location

Liked: This gorgeous, meticulously restored 1924 hotel was a pleasure to stay at. Marriott completed renovations last year, during the pandemic. I stayed there for two nights while visiting family. The staff was outstanding, the bar food was generous and tasty at Shaughnessy?s, and the hotel rooms were luxurious, peaceful and quiet. Easy peasy parking for five dollars (!) across the street (it?s called Hotel Syracuse parking, and is not affiliated with the hotel.) Be sure to check out Kabul Coffee and the Salt City independent restaurant mall a 3 minute walk away. Thank you, Marriott for your part in bringing back downtown Syracuse!

Very good

Liked: Rooms have character and are well kept
Disliked: Breakfast staff tore down the buffet early and turned away customers at 10:45 because chef had to go to another job. Never experienced something like that and felt disappointed as I enjoy the breakfast there and staff was so grumpy about it.

Poor

Disliked: Ok

Exceptional

Exceptional

Exceptional