Very good

Exceptional

The staff, the restaurants, the...

Liked: The staff was extremely friendly and helpful.
Disliked: The rooms/bathrooms are showing some age and could be updated.

Very good

Exceptional

Very good

Very good

I would give all excellent...

Liked: I loved their hot tub and the ambiance outside in the pool area. I loved having breakfast in Swampers. I loved that my daughter and grandchildren got to spend 5 hours with me in the indoor pool and loved wading in the outside pool. I loved that my 18 mo. old and 4 year old great-grands were thrilled with watching 'snow' fall on the Christmas tree from the 5th floor.
Disliked: I picked a room with a queen bed and a queen sofa bed in it specifically because I have arthritis in my back and have to sleep in a recliner at home. I have more luck in hotels with a sofa bed because I can usually prop pillows the right way to sleep on them. I was told they did not have couches there when I arrived at the desk; was not told I could cancel my reservation without having to pay. So to be honest, I was surprised at the lack of response from the desk clerk. I was pretty upset about it.I went to sleep on the chair with the desk chair as my leg prop. Into the night, I woke up hurting so I laid down on the bed and propped up on two firm pillows and was able to go to sleep. First time in 5 years! So that pleased me very much.

Exceptional