Great location; beautiful lobby; just remember which set of elevators to take to your room - not all elevators go to every floor.

Liked: Very nice welcome.
Disliked: Parking not included.

Staff was super helpful, but I wish we'd brought rolling suitcases because they won't let you use the luggage racks yourself. Getting to and from off site parking was confusing.

Disliked: The lobby is very noisy.

Fabulous

Liked: Good location
Disliked: No swimming pool

Hotel was 2 minutes from...

Liked: Proximity to conference I had to attend.
Disliked: No room service, Hotel restaurants were closed when I checked in. Picketers outside were so loud I could hear them in my room on the 21st floor. Hotel Restaurant hours were modified because of strike and I was told that restaurant delivers would not be allowed to come up to the room but I would have to meet them at the door in the lobby. So I was not able to change and get comfortable - I had to wait until the food was delivered. Come to find out the delivery was to my room. So I could have changed and been comfortable while waiting for the food that came from an outside restaurant.

Good

Liked: Great location, friendly staff (those who were working!)
Disliked: There was a strike going on with protests outside which adversely affected services on offer. Very limited catering.

I did NOT get what...

Liked: Nothing, would not return.
Disliked: No maid to clean the rooms for the entire stay. First room smelled of cigarette smoke. Found food left in the refrigerator and coffee grounds left in the coffeemaker from the previous guest. Let's not forget the striking maids and hired protesters pounding drums, blowing whistles and yelling through a bullhorn 14 hours a day on the sidewalks below our window. All of this only compounded by renovation construction and a rude and unsympathetic security staff. We were not informed of the strike prior to arriving despite the fact it had been going on for 4 days already.

Horrible !!

Liked: Nothing , very disappointed!
Disliked: There is a strike going on! Even though I contacted the hotel before arriving , I was not informed of strike . There were no restaurants open in hotel , no housekeeping, when I checked in we were still not informed that these services would not be available. The strikers were picketing with megaphones 24 hours a day. When checking out I did express my disatisfaction with front desk and they apologized and said they would credit my bill but I am not sure that will happen . The neighborhood was home to many many homeless persons. Between the strikers and the homeless , it was very unpleasant to come and go, which we had to do often , as there were no places to get food or water in hotel . Overall , I was very , very , very disappointed!!

Superb

Good

Liked: Location
Disliked: The premises is under construction and you cannot use the main entrance.

Have nothing but praise for...

Liked: The hotel and its staff helped make our stay in San Francisco extremely enjoyable. It's location suited our needs in terms of ease of access to the sites.
Disliked: The hotel was perfect and exceded our expectations. Unfortunately the same could not be said for the city itself. The number of homeless and the resulting condition of the pavements tarnish what could be a great place to visit.

Exceptional

Liked: Hotel staff was very friendly and the room was comfortable for our anniversary stay. I loved that the hotel was in the heart of San Fransisco and close to everything.
Disliked: My city view room was in front of a construction site. Not exactly how I envisioned my city view room would be. Nonetheless it?s not the hotels fault but wish I had a better room. The hotel had some loud construction work being done to it. I wish they would?ve at least discounted a little off the room price for having to deal with closed sections and loud noises.