Marriott Jacksonville Downtown

The hotel is in a great location, convenient to downtown. The Prime Osborn Convention Center is located across the street. Parking is located in front of the hotel. The only negative was we were charged twice; my advice would be pay at the hotel.

Liked: The hotel was very nice.
Disliked: We were charged for the room twice; paid online, then charged at the desk.

This hotel was convenient to the Symphony Hall. There are not many restaurants nearby. Juliette's restaurant is expensive for the service you receive.

Liked: The front desk staff were very helpful.
Disliked: We checked in and were assigned a room that smelled of pipe/cigar smoke. Called the front desk and got reassigned.

Great rooms; excellent staff and good room service.

Liked: Everything except the hotel restaurant.
Disliked: Julliettes.

The mattress on our bed was so uncomfortable that my wife could hardly walk the next day. We came for the Race for the Cure but could not participate because of her aches and pains.

Liked: Valet Service
Disliked: Mattress

Nice location and clean place....

Liked: The location was right across the street from the event. The hotel was very clean and the receptionist was nice at check-in and check-out.
Disliked: The valet parking was overly crowded making the front entrance congested. No microwave in the rooms and the ice machine was broken. Also no iron in the room. The lighting was very dim in the room. I feel like all these things are necessities. And my view supposed to been river-view. The river view wasn’t nothing like that picture. And I received a handicap room which I didn’t purchase. The beds are extremely low.

It was a pretty good...

Liked: Everything
Disliked: The WiFi had problems

Exceptional

Exceptional

Nice Hotel Centrally Located

Liked: Hotel was centrally located downtown. The rooms and hallways appeared to be recently remodeled. Room was very comfortable.

Excellent

Liked: The location
Disliked: Nothing

The poor management lead to...

Liked: The hotel itself is beautiful. The elevators were quick and not overloaded or crowded. The room was cool and clean. The checkout person was nice.
Disliked: I paid for a king-size, river-view room and didn't receive it, nor was I offered a refund. The check-in person was not helpful at all and did not explain the parking, where our rooms were located, nor did she provide any helpful information at all. The beds were so small, my husband and I had to sleep on separate beds, and while the sheets and pillows were comfortable, the beds were not.

Superb

Very good

Liked: Excellent location. Beautiful hotel. Friendly and helpful staff. Great location for attending events downtown.
Disliked: The mattress might have been the worst I've ever tried to sleep on in a hotel for ages.