Marriott Hartford/Windsor Airport

Last minute need for a...

Liked: Location, staff, price, comfort
Disliked: Nothing

Clean/comfortable room & friendly/helpful front...

Fine for a night or...

Liked: The location to other restaurants was great. The staff was friendly but not very helpful.
Disliked: The pool was dingy and over chlorinated. The restaurant was terrible- food and service.

Bad

Disliked: Not guaranteed a room you pay for

Exceptional

Liked: Everyone was friendly and very nice

Very disappointing, and total waste...

Liked: The room was big and well furnished.
Disliked: The room's refrigerator was not working. Upon making request, we were told that it is not working, and management will fix the next day! What management is waiting for to fix it if they know? This is very unprofessional and irresponsible behavior. The door pf bathroom was not working, it was not closing. Again upon calling, they said management is aware of that, and they'll fix in on next day!! This is most ridiculous knowing about the issues and not fixing and letting customers not getting the services they paid for. Another thing, the ice dispenser was not working on our floor (6th floor). Upon calling, we were told to go to any other floor to grab it, since they cannot fix it right away. I asked if they can send me ice in my room, but they said they can't provide that, i have to check other floors to figure out. Overall, i find it very bad service, and not worth the money at all. I would rate it very poor service and management and very non-helping customer service. Definitely would not recommend to anyone.

Pleasant

Liked: Location
Disliked: Room service food is delivered in a paper bag and most times you need to go and get it yourself. Tea and coffee are not replenished in the rooms

Excellent location and fun stay

Liked: Room met my expectation.
Disliked: Meals were very costly, didnt want to engage because of that.

Very good

Liked: Quick service , freindly staff , nice and quite location
Disliked: The food level was not good, all basic food , the swiming pool was not clean especially after it got used by alot of kids