Name: Marriott Downtown at CF Toronto Eaton Centre
Address: 525 Bay Street, Toronto, ON
Telephone: (888) 406-7656
Rating: 4.25

Marriott Downtown at CF Toronto Eaton Centre Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Overall had an excellent time. Loved how the pool was on the top floor with an outside balcony. I've never been to a hotel with such amazing, friendly service. Awesome job! Was not too happy with the 9p.m. noise complaint as there were only 2 of us in the room and I did not think we were loud at all, nor did the staff that came to the door. But we did tune it down (to basically whispering, literally) and did not let them ruin our time :)

Liked: Service was beyond excellent!
Disliked: Found a floss stick in our room, but other than that, the room was clean.

Good

We loved the location. Might...

Liked: The location was unbeatable.
Disliked: Our rooms were tired and hot/stuffy. The beds seemed very soft.

Superb

Liked: more variance specially for vegetarian and halal options .

Disappointing

Good

Liked: Ok location, breakfast n/a
Disliked: Sofa bed for my son was DREADFUL!

Exceptional

Superb

Liked: Great location, downtown next to Eaton Centre. Nice, friendly and helpful staff. Clean and comfortable rooms. Breakfast and dinner at the restaurant in the lobby was also good, although a bit expensive.
Disliked: Expensive.

Great location, most of the...

Liked: The location was fantastic. There were a lot of good food options close by, within walking distance. There was a mall next to the hotel with shopping and eating options. Most of the staff was great and helpful.
Disliked: I had booked a room with 2 double beds but when I got there, they only had a room with one king bed and one sofa bed. I was traveling with my husband and 13-year-old daughter. The sofa bed was super lumpy and uncomfortable. One lamp light bulb was flickering so we ended up not using it. They also initially charged me for a higher amount than what I had booked. They only adjusted the amount after I showed them an email confirmation with the amount I booked the room at. Upon check-out, they also charged me for 2 days of internet usage. I signed up for a hotel account to get free internet at check-in so that I wouldn’t have to pay. After I pointed the excess charge out to the staff (her name was Fortunata), she was unsympathetic and accusatory, and reluctantly reversed the charges. For a hotel of this caliber, I’m frankly surprised that internet is not provided free of charge.