Marriott Dallas/Fort Worth Westlake

My stay was a loud...

Liked: The location was convenient.
Disliked: The hotel is being renovated and this isn’t advised. I sleep until 10 but it starts at 8am and was on my floor or right below as you can see the trucks in my photo. Additionally, there is tons of parking here with a garage, but a forced valet you have to use is on the side of the hotel. It’s a huge hassle to have this in the burbs when you need in and out of the car. It’s also an additional expense. They enforce it via a rude rent a cop who advises you that it’s private property and you can’t park anywhere. My room was dated with a hair on one bed. Finally, I was double charged and customer service is of no help. All around it was a disaster. Update the rooms and keep them clean. Be upfront about construction. Own up to and correct mistakes. Stop the forced valet in the burbs.

Exceptional

Pleasant

Pleasant

Passable

Liked: Clean. Friendly staff. Nice bar/restaurant area.
Disliked: No a/c for most of stay. Remodeling construction

Do not recommend

Liked: The lobby was pretty nice
Disliked: As soon as you walk in you think this hotel is pretty nice but wait until you walk down the hall to your room. The carpet changes and everything else is crappy. Wallpaper coming off, nasty carpet, tub spout completely came off the wall when I pulled the knob for the shower, desk was dirty, the bathroom ceiling looked like was painted over the old peeling paint, the a/c woke me up multiple times, pretty much everytime it went off.For $200 I was expecting a little more.

Disappointing

Liked: Ther was no hot water, they should have comped me for both nights with no hot water
Disliked: No hot water

Terrible

Disliked: They canceled our reservation as a no show because we did not make the first night even though we had called ahead and confirmed that was okay and it wouldn’t be canceled. Then they accused us of lying about the call rather than checking their own notes that had been left. Music from an event at the hotel had our room shaking late into the night. Absolute terrible experience across the board, never again.

Exceptional