Marktgasse Hotel

Superb

Very good

Perfect

Liked: Beautiful Location and breakfast Staff were so friendly and helpful. Lovely experience. Thank you

Overpriced, poorly maintained, and unwelcoming...

Liked: The only good thing about this place was its location and the bar.
Disliked: Right from the beginning, we were given a small double room even though we had paid extra for a large one. When we spoke to the receptionist, she explained that the hotel has rooms of different sizes — something we already knew, since we had specifically paid extra for a larger room. Even after we explained that we had been downgraded despite paying for the upgrade, she never apologised and instead moved us to another room (302), where the floor was so uneven that it felt like we were being punished for asking for the room we had booked.We told the receptionist that it was unfair to pay over £300 per night (without breakfast) and be given a room that should not even be sold to customers. We did not receive any apology or partial refund for the extra money we paid for the larger room. When we asked again about our original booking, the receptionist told us the room was not available — even though we had booked well in advance.The towels were so overused that they were paper thin and ripped around the edges. There was no minibar or fridge in the room, and instead we were only allowed to use the staff fridge, which was kept locked at reception, along with the coffee machine. Every time I wanted to store something in the fridge or make a coffee, I had to go down to reception and use it there. This felt more like staying in budget accommodation than in the 4-star hotel that had been advertised.Although the towels were changed every morning, the room itself was not cleaned at all during our four-day stay. In the end, we stopped asking questions because we felt so unwelcome — as if we had done something wrong by asking for the room we paid for but never received.

The staffs were friendly and...

Liked: We booked 2 rooms for our family of 5. Our 3 kids shared a room, they added an extra bed with an additional charge. However, their room has exclusive access to the roof top. The view was beautiful, it was relaxing to enjoy our drinks a small table & chairs
Disliked: The shower was small and soap bottle in the shower was empty

Very good

Disliked: Internet was unstable

Exceptional

Superb

Very good