Good

Disliked: The air conditioning didn?t work good it was warm

Superb

Liked: Good location, good decoration, room is big and clean.
Disliked: Smaller bed.

Perfect location but need serious...

Liked: Perfect locationAwesome breakfast room with very nice view Breakfast quality itself is very good
Disliked: Unpleasant smell coming from bathroom pipes Bathroom is lower than motels standards, which is unacceptable for this type of hotelsRooms and corridors way too dark Staff in lobby not particularly kind or helpful (they saw us struggling with baggages while husband was parking the car and none of them asked If we needed help)Service not included in breakfast even when breakfast included in room rate

Good Stay

Liked: Excellent
Disliked: Quality of service at the reception. Pity as the rest was great

Had a great time and...

Liked: The nice central location close to Union Square and Market Street for shopping and easily walkable to things like SF MOMA too. It's also close enough to BART and Muni stops to let you get around the city relatively easily as well. It's also close to a supermarket and has an off license literally next door. Breakfast was tasty with a few little changes to what was on offer each day which was nice. The staff were also really attentive and friendly, Andy was especially vigilant in making sure everything was up to scratch. The restaurant has great views across the city too. The bar was nice and the free drinks as happy hour are a nice touch. The bar is just next to the restaurant after dinner service we were able to go and sit by the windows to finish our drinks with lovely night views of the city. The room was a bit of an odd shape but had plenty of space, with a large wardrobe with plenty of space for all our things as well as our suitcases and other shopping. Had a great view from the windows, the bathroom wasn't the largest but was fine for the two of us.
Disliked: It is always disappointing when something so easily avoided takes the shine off a good evening. We went to the bar one evening and were enjoying a few drinks. I ordered a beer and a small beer (I actually asked for a pint and a half) and they came in two different sized and shaped glasses so I thought nothing of it. I paid the bill when it came but then noticed that I had been charged the same for all the drinks. When I queried this with the barman he immediately started to give me attitude and was was told in no uncertain terms that there was no such thing as a half beer and I should know that. As I'd already paid the bill I didn't have much recourse. It doesn't sounds like much and if I'd just been told that when I ordered them then I wouldn't have cared. I had not expected to be served, and charged for, something other than what was requested. After having such great, friendly and professional service from all the other staff it was really disappointing and ended our evening on a sour note

Perfect, can't wait to come...

Liked: The breakfast was perfect, the views of the City for dinner and breakfast awesome! The staff friendly, the piano player at dinner, perfect. The location is excellent! I love the hallways and am always in awe of it all. Our serviceman are the foundation to our freedom! Of which I respect and admire each and every day.
Disliked: That I had to leave.

Superb

Liked: Unique hotel where all staff clearly take great pride in their place of work. fantastic breakfast, friendly and helpful staff.

Nice hotel, would come back...

Liked: Staff was gracious, breakfast excellent, rooms remodeled.
Disliked: No complaints!

Very clean, comfortable rooms and...