Mantra Castle Hill Sydney, Castle Hill

Bad experience at the front...

Liked: Proximity to amenities
Disliked: The staff at the front desk was arrogant and unfriendly. We arrived at around 12:00 pm and tried to check in early. We were told that we have to check in no earlier than 2:00 pm. We came back at 2:40 pm and the same guy insisted that check in would be at 3:00 pm and that we were told previously that it was the case. We waited at the front desk and at 3:00 pm that the rooms were still being cleaned. We finally were able to check in at 3:20 pm. No TV remote control was in the room and despite talking to the front desk 5 times, no TV remote control was sent. I went to the front desk at 8:20 pm and the front desk person I was previously dealing with had left. A lady replaced him and was very helpful, getting a TV remote control from a drawer, replaced the batteries and gave it to me! I found out that all the while, there were remotes available but the front desk person just didn’t provide on to me!!

Would not book it again...

Liked: Comfortable bed. Upgraded to a well appointed suite.
Disliked: Locating the property at night was tricky. Without google maps we’d never had found the entry. Walked into our room and it was a mess. Clearly hadn’t been remade after last guest. ( upgraded to 1 b/room suite ). Relocated to another room, no remote for the TV.

Adequate

Liked: Room was clean; kitchenette was a bonus; opening windows are worth a gold medal;
Disliked: 1. Check in could have been better: young man’s writing of numerals was atrocious then we needed to double check cause we couldn’t open the door. In the end we had heard the number correctly ; it was just a difficult door!2. I felt the need to wash up the cutlery, glasses and bowls etc that we used as they were not really clean.3. The fridge was so iced up that the fridge door would not close properly.4. Better instructions on how to access the hotel would be a BIG plus. A larger sign would also help.

Superb

Liked: Clean & exceptional staff

Won’t be returning

Liked: Carpark
Disliked: Room size and cleanliness. Puddle of water on carpet in various areas on level 5

Good

Adequate and comfortable for our...

Liked: Comfortable and suited our needs. Quite clean and spacious.
Disliked: Ok for us, but an unusual location, being in an industrial area. Perhaps the entrance to the motel has changed over the years due to the busy road at the front.

We were disappointed .

Liked: Free car parking.
Disliked: Our room had a leaking electric kettle, the curtain in the bedroom was falling off the wall and a TV that couldn’t be tuned into all the stations.

Very good

Clean and tidy but fully...

Liked: It was clean and the staff were friendly. It was partially serviced, so our bed was made a couple of times, and rubbish was taken away. Bed and inside seating were comfortable. .Car parking was free.
Disliked: The fully equipped kitchen was a disappointment. We had to ask for a pan to cook food, a sharp knife, and a bowl for our salad. There was a mixed match of cups and glasses. We ended up buying a couple of sharp knives. They need to sort out the kitchen. The balcony was not big enough for a seat - it housed the heatpump unit and was standing room only.