Name: Manor Parc Hotel
Address: Thornhill Road, Cardiff
Telephone: 0800 031 8416
Rating: 4.5

Excellent - great venue, friendly...

Liked: Clean, comfortable room with good facilities. Lovely breakfast, excellent choices.
Disliked: No faults

Great Location

Liked: Surroundings good, room comfy - everywhere clean. Lady in Restaurant serving Breakfast very friendly & nothing too much trouble.
Disliked: Summer quilt on bed this time of year would be better because it was very hot, but lovely stay & would book again.

Exceptional

Liked: Lovely friendly staff & excellent location

Very good

Liked: excellent location fir our needs-local funeral.

Very good

Friendly staff, good food and...

Liked: Friendly professional staff, great dining area and food, comfortable bed and great shower.

Exceptional

Spent 2 nights and hotel...

Liked: Location excellent for my requirements.Friendly staff especially Vicky, the receptionist

Exceptional

Disappointing

Liked: It had a pretty garden that I could see, although I have no idea if I was allowed to go in it.p
Disliked: CHECKING IN - very confusing and passive-aggressive staffI booked a double room not knowing that it's on a per person basis at this "Hotel", i.e., you need to pay more to stay in the same double room with a partner than you would if you're alone. I thought i was booking a double room. It is an unusual policy for a hotel and I think this puts manor park in the BnB category. There's no reason to pay more other than that's what their policy demands. I've never encountered this in a hotel and I travel a lot, so i hadn't expected this to be the case and was totally oblivious when checking in.. I normally pay for a room and that's that. This seemed to irritate the mustache wearing staff member that was checking me and my partner in. He was very rude in his body language and by the way he dealt with the situation. It was frankly very passive-aggressive. I showed up with my partner on checking in, who would naturally be staying with me. He said it was a single occupancy room very passive aggressively without explaining that we just needed to pay an additional £60. I said ok but we are two people. Both myself and my partner genuinely thought he was telling us that they didn't allow two people in that room i.e., there was nothing we could do. He kept just saying "it doesn't work like that, its single occupancy" when I made it clear that I need a room for two people. I had to ask if we could just pay more money and the response was hesitant but proceeded with saying that "yes we could". I found the fact that I had to be the one to suggest that really odd. It felt like such an unnecessarily awkward and passive aggressive interaction. So two problems here (1) weird room policy (2) unprofessional and poor communicating staff member. The second was far worse.BREAKFAST - very poorSecond issue was the breakfast.. It's probably the most basic set of options I've ever encountered in a hotel.