Exceptional

In general, not as good...

Liked: Staff was great
Disliked: Restaurant/bar closed early. Reception areas entry not that impressive. Views of Central Park okay but not as advertised

Superb

Good

Exceptional

Perfect

Liked: Location was perfect! Shops below were ideal. View was incredible!

Great place

Liked: Everything
Disliked: Nothing

Superb

Disappointing

Liked: Location is good.
Disliked: You cannot reserve a table in the bar by the window unless you are doing the flight of cocktails menu. So we got a table with no view and watched people who weren?t guests who were just paying for their cocktail menu and they got a seat in the window with the view. When we sat in our back room seats (despite paying for two rooms for two nights over Xmas week - a small fortune - certainly more than the $100 the window non guests were paying) we sat amongst food debris all over the carpet. The table wasn?t clean. You get nothing for free like other mandarin hotels in the group. No nuts or chips with your drinks. You have to pay for everything. In our bedroom we had a two minibars in the room. One was stocked full as normal the other was empty and was just lent against the wall - obviously belonging to another room and they had nowhere else to put it. Despite complaining - on our last night we had no turn down service and they apologised by giving us two bowls of fruit (much to my teenage sons annoyance) and also we were leaving at 6am the next day so we had no opportunity to eat it. A discounted bill would have been more effective and usefully Totally pointless. A real shame and disappointing trip for my 50th.