Superb

Liked: Have stayed here many times great location staff always friendly will definitely be returning

Exceptional

Liked: Lovely room good selection for breakfast.
Disliked: The print on the menus are sooo small - need bigger menus

Exceptional

Appears understaffed

Liked: Comfortable beds and helpful reception staff
Disliked: Bar staff tried actually putting you off ordering drinks at the bar as 'there were lots of orders in front of us and it would be a long time'!! Same happened later on in the evening. Room service took 45 mins for two drinks.Paid for seaview delux room and found a small balcony door and from the bed all you could see was a metal divider, we ask to move room and got the room we actually had booked and paid for!

Very good

Nice modern spacious hotel in...

Liked: Big very comfortable room, located next to a good choice of restaurants. Cooked to order breakfast was good quality produce nicely prepared.
Disliked: Booked for 3 people was then charged an extra £30.00 for a child?s bed at check in. Poor selection for continental breakfast. Free parking is quite a walk from the hotel in a public car park with no lift.

Excellent service!

Liked: We had a lovely stay overall, but this was mainly due to the lovely receptionist, Ellie. There were a couple issues- our shower flooded the bathroom due to poor drainage and then the balcony issue. We purposely booked, and paid in full upfront, for a room with a balcony as we are smokers. On arrival we were utterly shocked to hear we could not smoke on the balcony, just not something we have ever encountered in our many travels. BUT and this is a big but, shout out to Ellie who really turned it around for us. She is an asset to the hotel and company!We stayed at Malmaison quite a few times already across the U.K. and we will most certainly be returning guests.

Pleasant

Liked: Staff were friendly and approachable.Room was clean, bed was comfy.
Disliked: Felt overpriced for what it was

Passable