Mallory Court Country House Hotel & Spa

Lovely character hotel but let...

Liked: Beautiful grounds and very nice spa/swimming pool facility. Lovely breakfast, good quality food. Staff at the Asian restaurant were very helpful and offered a great service. The whole hotel was kept very clean.
Disliked: No air conditioning in room. A fan was provided but this was little help. Weather was exceptional but would have expected better for the price. Also, very disappointed that we were restricted to using the spa / swimming pool only once for our one night stay. If we were to use a second time (say in the morning before departure) we were told we would have had to pay an extra £15. We've never experienced this before in other hotels and felt this was very poor. Lastly, service in main bar was very slow. Ourselves and guests nearby had to wait a considerable time to be served.

The Afternoon Tea was very...

Liked: Breakfast was ok.the eggs weren’t cooked very well.The sourdough bread was very hard.

Lovely, would come back!

Liked: Beautiful hotel with really helpful staff who couldn’t do enough for us. Delicious breakfast
Disliked: Not the hotel’s fault: we were there in a heatwave and the only room cooling was fans.The spa has to be pre-booked even to access the pool which is a bit irritating

Bad

Superb

Superb

Liked: Spa, pool, room comfort, decor and cleanliness
Disliked: AC did not work adequately in bedrooms

Superb

Really pleasant start to our...

Liked: Room and bathroom were beautiful, really impressed. Lovely gardens. Pool was a benefit, only staying overnight so didn't use gym or Spa. Breakfast was nice, lovely room.
Disliked: Did not eat in the main restaurant due to the restrictions/requirement to have (at least) a 3-course meal, which we seldom do. Appreciate the numbers in the restaurant are tight, but this was a real disappointment, I think you need to offer other options. We ate in the alternative restaurant in the Spa, nice food, but odd arrangement.

Exceptional