Mallory Court Country House Hotel & Spa

Great staff very disappointed that...

Liked: Great staff and comfortable
Disliked: Air conditioning in our room didn’t work so it was extremely warm as we were in the area near the pool so very hot. Ironic really as I specifically asked for air con

Location was perfect

Disliked: Room could have been bigger, Size ok if only staying one night

a very friendly hotel close...

Liked: The staff were so friendly, especially Maria at breakfast
Disliked: The rooms were a bit dated

Disappointing

Liked: Location and spa beautiful celebrating birthday
Disliked: Disappointed with room as expecting no damage or away from house, portrayed by Manor that rooms within, but we were in annexe and room had areas damaged and needed up grading, some broken things, very disappointed.

Exceptional

Liked: The room was stunning and the service was amazing. Everybody was friendly and really helpful, we felt very welcome by the staff and they genuinely cared about our experience at the hotel.

Pleasant

Liked: Beautiful hotel with lovely gardens and outdoor spaces. Well-appointed, comfortable rooms and lounge areas. Food at restaurant was nice but portions were small (especially) for the prices charged. Breakfast was also good quality but again quantity was a bit meagre.Spa facilities were excellent and the staff there are very welcoming and well-informed. Treatments were very relaxing if a little pricey.
Disliked: Experience let down by service and associated service charges. At the restaurant there was a lot of confusion with the wrong side dishes arriving, mains arriving before starters and us having to ask twice for a side dish we had ordered. Drinks from the bar were very slow to arrive and service at breakfast was also slow and not very attentive. Staff were very friendly but when there is a 10% charge on everything, it needs to be better. There is also a service charge on the room itself which I’ve never seen before at a UK hotel (and which we were not informed about at time of booking). We received an unexpectedly high bill at checkout for all these services which felt disappointing given how mediocre service was and the high prices for everything.

Exceptional

Okay stay...

Liked: Pool was lovely. Made use of saunaGreat breakfast prior to leaving.
Disliked: Steam room coldStayed in separate part of hotel, room okay, nothing special and only 2 tea bags provided. Did receive more after a long wait at reception.

From the moment we arrived,...

Liked: The overall atmosphere was inviting and the rooms and gardens were beautiful
Disliked: Breakfast service can take a little longer than a chain / larger hotel. Bar menu limited.