Maison St. Charles Guest Reviews
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|1.1 miles from New Orleans centre|
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Alexis Thu, 17 June 2021
Melissa Wed, 16 June 2021
Darlene Tue, 15 June 2021
Never stay at that hotel...
Liked: Did not offer since vivid but did not put that on their flyer that they give to New customers, when asked breakfast then they tell you they just have coffee.
Disliked: The night desk clerk when we checked in was rude. The actual hotel looks run down and dirty. The vending machines were sold out of the majority of the items. There was no maid service. My grandson threw up 2 hours after we checked in. I told the front desk and they said they would tell the maids when they came. 3 hours later, I talked to a couple of maids and they said a supervisor had to check it out before they can do anything. 3hours later, 12 hours since he threw up and I act r spoke to the afternoon supervisor and she was shocked! She was further upset that all the people I contacted, no one told her! It was never documented that I had contacted both the maids and the front desk! She and the front desk clerk came back him with clean towels and she cleaned the bathroom. They were the only nice, professional people there. Also, the pool was nasty, dirty and cloudy water.
Chanelle Tue, 15 June 2021
Over -rated type motel, not...
Liked: The pool was decent.
Disliked: Too many to list. The staff I met were either incompetent or rude. Our first room had so many broken items, including the phone, we had to ASK to get a second room. When I host a guest in my home, I prepare and make sure I have things they might need or ask for. This place seemed liked they didn't know what having guests meant. It definitely was not worth what I paid for. I should have stayed at a highway motel..at least there I get what I pay for, and that's including the strange man pounding on the door at 3 in the morning the first night. True story. Oh but you can't call the front desk because there was no working phone in your room, nor were any employees working because the lobby was locked and closed. In conclusion: looks good on the outside, but looks can be deceiving.
Anonymous Mon, 14 June 2021
Liked: I like the location, and the staff. Ms. Brittany and Mr. Charles are amazing, and very helpful and very professional.
Disliked: I wish the lighting in the rooms were better
Janis Mon, 14 June 2021
Liked: Rooms were comfortable. Good location. Trolley runs in front of hotel which is a bonus
Disliked: Swimming pool was closed.
Lanitra Mon, 14 June 2021
Madison Sun, 13 June 2021
Liked: Brittany was absolutely amazing, she was very friendly and accommodating, although the hotel was great as well. If for no other reason I would go back based off of Brittany?s hospitality.
Anonymous Thu, 10 June 2021
Liked: The bed was soft and the tv was big..
Disliked: The pool and the jacuzzi was not workingAnd the batheroom. Was falling apart .And they post all these pretty picture.. false advertising
Mercedes Wed, 9 June 2021