Disappointing

Disliked: Horrible attendance by the personnel at front desk. They did not help, they did not know and they made fun of us. I still do not know the overcharges they did on my card. Do not go there. They are horrible

Good

Liked: Close to the attractions we wanted to see.
Disliked: Our room wasn?t throughly cleaned before we got to it. Our daughter found a pair of men?s underwear hanging in the bathroom on the back of the door when we got there.

Superb

Liked: Location was great!
Disliked: Hotel parking was expensive but there was free street parking close by.

I will be staying here...

Liked: The location and security were just perfect.

Poor

Liked: Location to parades.
Disliked: Elevator broken, requested a bath tub, request acknowledged but not provided. Handles on faucets broken.

Very satisfied with the style...

Liked: the hotel had good rates and was very clean. Staff was very friendly. Valets were very accommodating.
Disliked: Not having immediate access to our vehicle. Needing a valet to retrieve anything we needed.

Superb

Great location and staff, clean...

Liked: Great location, right on St. Charles streetcar line. Close to several restaurants. Nice property that has been updated but is showing some wear. Great staff.
Disliked: small bathroom that was showing the wear, there was some noise in the courtyard during the night from some fellow guests but that is not the hotels fault. The elevator was slow and very small.

Roaches in the room

Liked: The staff was very nice and courteous. We had a smoke detector that was going off. The staff immediately took care of the situation and changed out the battery. The valet parking was not at the hotel but in a property across the street. It was locked up and watched over.
Disliked: The location did not seem safe with homeless people nearby. There were roaches in the room. A random hotel guest was able to access our room by using a key to his room (a different room on the same floor).