MainStay Suites Springfield IL

Absolutely horrible

Liked: Nothing
Disliked: They requested 100 dollar cash deposit that I did not have and did not read anywhere that it was required so they would not give me a room and then they have a no cancellation policy seems to me a pretty good scheme to steal peoples money I would not advise anyone to stay there

Exceptional

I will not stay there...

Liked: Wrong room saved charged me more money than planned, suite was dirty had to switch rooms. I was supposed to get a queen.
Disliked: No impressed with the facility. Dirty smelled like smoke. Error from staff on booking. Dirty room

took more than 10 minutes...

Liked: nothing was good here
Disliked: took more than 30 minutes to get my room even though i had reservation done, rooms had roaches and was dirty. they made me pay again even though i booked through this site.

Very good

Not trying to be Bi**hy

Disliked: I usually dont write reviews, and i dont like to be karen, but i had to write it because it was a bad experience at the hotel. They didn't give us the room we booked. The heater/ac was malfunctioning. It was cold as hell in the morning, even though we set the heater to 75.

Booked a king for 3...

Horrible I left. I wish...

Disliked: Upon arrival, unsure of whether a a room was available. The first room assigned had no mattress and wasn't made up. Garbage and laundry on the floor. The 2nd room roaches crawling on the door and wall. I asked for a refund and the front desk person said he was unable to accommodate without the manager. I never received a refund, and the GM has still not returned my call. People were smoking crack outside the door of the entrance, the worst experience of my life. I will never go back.

Very good