MainStay Suites Middleburg Heights Cleveland Airport

They were very accommodating, on...

Liked: Clean
Disliked: Everything was fine

Suprisingly good

Liked: It was a good location and very quiet. Nice place-- would stay again
Disliked: No actual breakfast -- and bathrooms need to be stocked better

Passable

Superb

Great experience. I would refer...

Liked: The bed is firm and very comfortable. I was able to sleep better. Most hotel beds are too soft.
Disliked: No swimming pool. I understand that it was near the airport.

Decent

Liked: Convenience and the location.
Disliked: The closet in my room(107) smelled like Cat Urine. The rooms need to be updated as well. It can be cleaner as well its easy to tell the cleaning staff isn’t thorough.

I was disappointed because I...

Liked: The location was excellent but I wasn’t reminded about breakfast.
Disliked: Housekeeping cleaned once a week. We had to get our own supplies. It wasn’t enough coffee or tea & sugar. The coffee pot wasn’t cleaned properly. The bottom of the refrigerator didn’t get cold at all. There was no pad with paper. There was no Bible.

Exceptional

I want a refund I...

Liked: Nothing they are disrespectful they didn’t rent me the room and then tried to keepMy money they would not rent to me if I didn’t pay more money than what was originally booked they tried charging me an additional $80 on top of the 160 plus $100 security deposit
Disliked: He was very disrespectful he called me bigger bitches I’m going to sue mainstay