MainStay Suites Lancaster Dallas South

One night only

Liked: The bed was comfortable.
Disliked: Breakfast: molded bagels & already opened individual cream cheese packets. Room: Staff did not have any sheets, blankets, or pillows for the pullout sofa. When staff was called for these items, not only did they have nothing but a single blanket, they asked us to retrieve the blanket. The pull out sofa bed was stained. Housekeeping did not change our bathroom trash, which was full. They did not replace any towels but took the towels and had the nerve to put a $50 hold on my card just in case I took the towels. I had to clean the scum off of the shower head myself. The room took an entire day to get to a decent temperature. Long story short, I am grateful to only have.needed one evening there.

Exceptional

Do not stay here!

Liked: N/A
Disliked: The place had bed bugs, the bedding dirty and the staff had a bad attitude about the whole situation. I ended up not staying there and am waiting for my refund. I took pictures of the bed bugs and show them to the front desk attendant to which she replied, can I go see. When she got to the room she said oh that's just powder I don't thinks its bed bugs. And then she offered a discount on the room. No ma'am, I said I could not stay and she offered a full refund. Horrible, the floors are stained and the place is not up to par.

Exceptional

Exceptional

Pleasant

Bad

The stay was short and...

Liked: The waffles were ok. Everything else was ok. The eggs were not great.
Disliked: Maybe a better option for eggs. And more fruit choices.

It was okay

Disliked: They didn’t check to see if we had clean towels or tissue.