MainStay Suites Houston NASA/Clear Lake

Pleasant

Liked: Every two months I have to travel and I have stayed at this location several times. There has been little issues for every visit but things I have always chopped up to that specific room. No hot water, no ac. But the biggest thing as of late has been the infestation of roaches. Every time a light was turned on I would have to kill a few.
Disliked: The staff is always friendly and help where they can.

Exceptional

Exceptional

Don't stay here

Liked: I liked that it was separate rooms and it had a kitchenette.
Disliked: I didn't like that it's basically ran by teenagers and the manager was never there to handle the problems that we had with our room. We got a room for 5 nights and the first night we were there the toilet ended up leaking water all over the floor and out to the carpet. We told them the next morning and they said they would get someone out, 6 hours later I had to complain again and they finally got maintenance to come fix the toilet but that's all he did. So we had to stay in a room with wet, smelly carpet!!! Because they were full! Then when I finally did talk to a manager she said she could only give me 5% of each night back on my card, which only came out to be $13 dollars total!!!!

Poor

Liked: It was a great area.
Disliked: The sheets were dirty and had stains all over them. The towels were also stained. The room wasn't bad but it wasn't the best.

Superb

Good

Good

Good