MainStay Suites Horsham - Philadelphia

Comfort.

Liked: I loved the yummy breakfast. 🍳
Disliked: I didn’t like the non-working TV of the first room we got.

Comfortable and pleasant staff, would...

Liked: Close proximity to home, stores, eateries
Disliked: Our room smelt like moth balls, bathroom door would close…it was off track or something wrong with the hinges

Mainstay

Liked: The staff was very friendly. The breakfast was good.
Disliked: The beds and pillows were hard. We checked in on Friday and left on Monday and no one came to take out the garbage or replace toilet paper. My 2 year old grandson found 3 large screws on the carpet

Very disappointing and unsanitary.

Liked: Was very disappointed to find out there were mice in our room, inside the pullout sofa bed, lots on droppings, so unsanitary. And mice ate through our bag. When mentioned to staff, they were unbothered by that, and offered me points, which I refused. Staff need to check these things.
Disliked: Room cleanliness and staff care a bit more about their guests health.

Exceptional

Exceptional

Good

Liked: Breakfast was basic. Coffee not to hood
Disliked: No one answers the phone

Good

Liked: It was clean & quiet
Disliked: What I didn't like is having my items ate through by mice.

Exceptional